I’m really sorry to hear you received the incorrect dress and that obtaining a full refund has been difficult. That’s not the experience we want for you.
We’ll look into what happened with your order and the refund process to prevent this from happening again. If you’d like, please contact us so we can review the status of your refund and assist with reprocessing if needed.
“Great selection of dresses, I was looking for a dress to wear at a wedding in June. I had such a good selection to choose from.
My order arrived on time. Very easy to use web site.”
“Nothing like the photo. Zip was almost impossible to do up once the trousers were on. Horrible colours. Not pull-on, as advertised. When I returned them nd complained I had to ask again for the postage to be refunded. Total rip off.”
Hello Christine,
Thank you for taking the time to leave your feedback, and I’m very sorry to hear about your experience. This certainly isn’t the standard we want for our customers.
I’m sorry that the trousers did not match the product description or images, and that the fit and zip caused such difficulty I completely understand how frustrating this must have been. The colours appearing different and the item not being pull‑on as advertised is also not acceptable, and I apologise for the disappointment caused.
Kind regards,
Team Phase Eight
“Excellent range of clothing to choose from on line but very few items size 18 and above in the stores which means it’s expensive to order a selection of clothes to choose from with the intention of returning those not wanted and waiting for a refund. This season’s clothes appear to be coming up small and many of the dresses are far too long and the wrong material or style to have taken up.”