I’m really sorry to hear about the slow delivery and that the dress wasn’t of good quality. That’s not the experience we want for you.
We’ll look into what happened with the delivery and review the item quality to help prevent this in the future. If you’d like, please contact us so we can guide you on the next steps for a return, exchange, or refund and get this resolved promptly.
Kind regards,
Team Phase Eight
Hi there,
Delighted to hear that our in-store team provided excellent service. If there’s anything else you’d like to share about your experience or how we can assist with future purchases, we’re here to help.
Kind regards,
Team Phase Eight
I’m really sorry to hear that the trouser suit doesn’t work with your bust, despite trying a size up. That’s not the experience we want for you.
We’ll take a look at our sizing and fit to help prevent this in the future. If you’d like, please contact us so we can guide you on the next steps for a return, exchange, or refund and get this resolved promptly.
Kind regards,
Team Phase Eight
“Great service from the swindon outlet store. Very knowledgeable staff, very helpful and engaging. Loved the silk blouse, feels great on and looks lovely 🥰”
“The dress was stuffed into a bag , absolutely no thought or care with that. It came out one crumpled mess.
It is not a cheap dress. I think some care could go into the packaging.”
“I like Phase Eight I usually buy something for a very special event.
But, this dress was so lovely and classy I felt I would get a lot more wear from the dress.
But, I would still buy that something special when needed”