We’re incredibly sorry that your item hasn’t been delivered and that you’ve not received any update. We understand how disappointing and inconvenient this must be, and we regret that our communication has fallen short. Thank you for letting us know, please reach out to us via the link below so that we can resolve this for you.
https://www.phase-eight.com/here-to-help/contact-us.html
We’re so sorry for the uncertainty around your order and understand how frustrating it is to be left waiting, Tanya. We regret that you haven’t received an update on your shipment yet, and we appreciate you raising this so we can work to improve our communication moving forward.
“Not happy with their customer service. I e-mailed them as the dress was not delivered on time, even though I'd paid for Next Day delivery, and they still have not even responded to e-mail from over a week ago.”
I’m truly sorry to hear about your experience, and I completely understand how frustrating this must have been, especially after paying for Next Day delivery. This is absolutely not the level of service we aim to provide.
We sincerely apologise for the delay in your order and for the lack of response to your email. Your message should never have gone unanswered, and we’re looking into what went wrong so we can prevent this from happening again.
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