“Phase Eight was always my ‘Go Too’. In fact I’m still wearing coat I bought a long time ago ( too long to admit it). Not so sure now, which is a shame”
“Only 4 stars because I travelled to London as I wanted to try this particular dress on and despite a claim it was in stock in John Lewis nobody was working on the Ohase 8 Concession and I was unable to find anyone to assist me. A wasted trip for me. The dress is for my daughters wedding so it was important to me.”
“Signed up to mailing list for 10% discount on first purchase and code didn’t work. Also, postage poor quality considering it wasn’t free. Have previously bought Phase Eight clothes from a department store- postage was free and neatly folded in a box to reduce creases”
“I purchase a lot of my clothing from phase eight. Either on line or in store. This is the first time anything like this ever happened. Although I returned a sweater some time ago and unfortunately I lost my tracking receipt I couldn't get a refund. Which was very disappointing.”
Thanks so much for getting in touch and for being such a loyal Phase Eight customer we really appreciate all your support both online and in store. I’m really sorry to hear about what happened with your sweater return; I totally understand how disappointing that must’ve been.
We do need a tracking receipt to confirm returns, but I get how frustrating it is when one goes missing. If anything like this happens again, please reach out to us straight away we’ll do everything we can to help sort it out.
Thanks again for your support and for sharing your feedback with us.
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