“Visited store at Meadow Hall. Staff very helpful and suggested many options. In the end the item I chose wasn't in stock so they ordered it to be delivered to my home address.”
“It isn't Phase Eight per se that gets 2 out of 5 stars. It is the fault of Evri - despite 2 'chats' with Phase Eight, I haven't got any of my order - which was for my daughter's wedding - why on earth use Evri!! I've just this morning asked for my money back. Liz N”
I’m really sorry to hear your order hasn’t arrived and that you’ve had multiple chats with Phase Eight without a resolution. That’s understandably frustrating, especially with a delivery for your daughter’s wedding.
We’ll review what happened with the Evri delivery and your refund request to help prevent this from happening again. If you’d like, please contact us so we can check the status of refunds or reprocess your order as needed and assist you promptly.
“It was a lovely jumper but it was huge I had an extra small but I had to take it back I couldn't wear it . I was so disappointed but I couldn't keep it, It wasn't true to size .”
I’m really sorry to hear you’re unhappy with the quality of items. That’s not the experience we want for you.
We’ll review our product quality controls and sourcing to ensure this doesn’t happen again. If you’d like, please contact us so we can look into this order and discuss options for a replacement, return, or refund.
“Quick efficient service and delivery thank you. Ist dress was too large so had to return which was easy but I had a discount on my first order purchase which I didnt get on the replacement so paid an extra £10 to get the correct size plus cost of return.”
Hello Lisa,
Thank you for taking the time to share your feedback. I’m sorry to hear that the fit wasn’t right for you and that the quality didn’t meet your expectations I completely understand how disappointing that can be.
Your comments are really appreciated and will be passed along to our product team so we can review the fit and fabric for future collections.
Kind regards,
Team Phase Eight