“Dress never arrived.
Customer Services number discontinued. Only means of contact was live chat.
Was offered refund and £20 compensation voucher which was emailed a day later by which time dress was sold out. Even with voucher cost would have been higher than when discounted.
No confirmation of refund received to date.”
We’re so sorry to hear about the issues with your order and completely understand your frustration, especially with the delayed refund and the voucher timing. We have since been able to resolve your query for you and issue your refund.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
“The last few dresses I have bought from Phase Eight have been poor. What is going on. The dresses don't seem as well made as they used to be but still high prices. I just noticed today that one of your dresses has the plastic end from the label stuck between the layers of black fabric - no way of getting it out. I am disappointed.”
Thank you for sharing your feedback Sarah, and we’re truly sorry to hear about your recent experiences. We understand how disappointing it is when the quality doesn’t meet expectations, especially with issues like the label tag caught in the fabric. Your comments have been passed to our quality team, please reach out to our customer care team below so we can help resolve this for you.
https://www.phase-eight.com/here-to-help/contact-us.html
“It’s almost a week overdue for delivery and has been showing out for delivery every day. Customer Service has not resolved my issue despite emailing daily. I cannot review the product as I am still to receive it. Disappointed with the lack of service, no comment on the coat.”
We’re incredibly sorry to hear about the delay with your coat and completely understand your frustration, especially after daily attempts to contact us. Our team have since been able to resolve this for you and get your refund to you Sandy.
Thank you for your patience, we hope to restore your faith in the future.
“Phase Eight offers an excellent online service - website is easy to navigate and delivery is speedy and always well packaged. Excellent quality products.”
“Coat was ordered on the 22nd of November, still waiting for delivery. Phoned customer services (which took forever to get through too) item has supposedly being dispatched, try to track parcel and all you get from courier is " we are very busy item will delivered soon"”
We’re very sorry to hear about the delay with your coat and completely understand how frustrating this must be, especially after trying to track your order Andrew. Our team have since been in touch and seem to have resolved your query for you, which is fantastic.
Thank you for your patience and for bringing this to our attention.
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