“I've been impressed with Phase Eight's customer service. I have had occasion to contact them by phone to the online ordering team, by phone to one of their stores and online via the chat. All have been extremely helpful and useful responses. Ordering online is simple and the items arrive quickly and well packaged. I also ordered from a store that that was also simple.”
“I am not impressed with items being sent out faulty, I have had to return 2 Witney dresses as they obviously have been sent out without being checked. The service I received from Sarah at the Meadowhall store was very excellent!”
“I find all the phase eight jumpers I have ever purchased to be of good quality they don’t rub up and they wash well . Very pleased with everything ever purchased . Thank you”
“Ordered into store. Email to say it would be in store within 5 days, but it would have been nice to have been told when it was actually there, as having to travel especially to try on dress.”
“Can't review, you cancelled my order & because I had paid on my credit card, not sure I got my money refunded, my bill is due any time now so I hope the refund is on there. Unfortunately I am unable to comment on the dress, except that it was most inconvenient at the time, never happened before & I have used Phase Eight many times.”
We’re really sorry to hear about the cancellation and the concern about your refund. Please contact our customer care team with your order details so we can check the status of the refund and ensure it’s processed back to your card promptly.
Thank you for your patience, and again we apologise for the inconvenience.
Hi there,
Thanks for your feedback. We’re glad the buying process was easy. If you would like to discuss anything further, please feel free to reach out to our Customer Care Team.
Kind regards,
Team Phase Eight