We’re very sorry to hear about the delay with your jumper and completely understand how frustrating this has been, especially after multiple attempts to get in touch Diane. It looks like our wonderful team have since been able to resolve this for you.
Thank you for your patience and for bringing this to our attention.
We’re very sorry to hear that you haven’t received your order yet and completely understand how frustrating this must be. It looks like our friendly team have since been in touch and have resolved this for you.
Thank you for your patience.
Thank you for your feedback, Jan. We’re sorry to hear about your experience, and we appreciate you highlighting this area. Your comments have been passed along to our quality team to help ensure improvements moving forward. We look forward to making your next purchase the best yet.
We’re very sorry to hear about your experience, Gillian. We appreciate your feedback regarding our courier service. We would love to address your concerns, please reach out to us through the link below.
https://www.phase-eight.com/here-to-help/contact-us.html
Thank you for bringing this to our attention.
“Ordering process and speed to pass onto delivery co is excellent. Knocked off one star as not impressed with Evri. On the day delivery due they gave me a time, never turned up, I then had an email at 5pm to say parcel late but will still arrive that day. Of course it didn't, got in touch with Evri who then said still in depot....2days later told it had been lost! Reordered but one time no longer available , saw it become available 2 days later so ordered that too. Interestingly the 2nd order arrived 2 days before the first one so goodness knows how Evri manage their deliveries. Hey ho at least they arrived this time!”
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