Phase Eight Reviews

Name: Phase Eight
Rating: 4.30

4.3 Rating 7,066 Reviews

83 %

of reviewers recommend Phase Eight

Company Reviews

Product Reviews

47,250

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

Deutsch

Nederlands

Español

Français

Polski

Русский

Italiano

“Never an issue with customer service or refund. Great quality elegant clothing for special occasions.”

Helpful Report

Posted 6 months ago

“Usually find items fit well and suit me unlucky this time”

Helpful Report

Posted 6 months ago

“Fantastic choice of styles, not too expensive. Be nice too see some more shapes/ sizes modelling the clothing. So can see what items looks like on shorter people !”

Helpful Report

Posted 6 months ago

“Excellent service & very prompt delivery,”

Helpful Report

Posted 6 months ago

“Lovely styles and lovely materials”

Helpful Report

Posted 6 months ago

“I love the dress but was not made right .one side of the bodice was bigger so looked twisted and buttoned up was puckered so returned….awaiting reorder”

Helpful Report

Posted 6 months ago

“Failed to deliver as confirmed notwithstanding that I paid extra for next day delivery. As we were leaving the delivery address I cancelled the order but rather than reimburse next day delivery cost Phase 8 provided a token. As the item has never been available since the token was of nil value to me . Net result , charged for next day delivery for item that never arrived. Would not use Phase 8 again.”

Helpful Report

Posted 6 months ago

Hi Raymond, Thank you for your feedback. I’m very sorry to hear how disappointing this experience has been. I completely understand your frustration, particularly as you paid for next day delivery and the item was never received. That is certainly not the level of service we aim to provide. I have looked into this for you and can confirm that the £5.95 next day delivery charge was refunded on the same day the item refund was processed. The amount should have been returned to your original payment method. If you’re unable to see this on your statement, please let us know and we will be happy to provide confirmation details or investigate further. I also appreciate your comments regarding the token that was offered. I’m sorry that this was not of value to you, especially as the item did not come back into stock. We genuinely regret that this experience has affected your confidence in shopping with us, and your feedback has been shared with the relevant team for review.

Posted 6 months ago

“A really smart dress that hangs beautifully, though the fabric is heavy which is what i was looking for. I am very pleased with my purchase as it is for a wedding and it is just the job. I am 5ft 4" tall and it is still quite long so I'm pleased that I chose from The petite range.”

Helpful Report

Posted 6 months ago

“It’s nice , I would recommend it”

Helpful Report

Posted 6 months ago

“As always, when I have purchased from Phase Eight, have always been very pleased with the purchase and in this instance I would say the same.”

Helpful Report

Posted 6 months ago

“Whenever there is a special occasion happening, Phase 8 is my first to visit. Elegant, stylish outfits to suit. Beautifully made from your head down to your toes. Great friendly service, focusing on you, making you feel special.”

Helpful Report

Posted 6 months ago

“Had a a great experience, the clothes turned up well packed and had discount on the clothing!”

Helpful Report

Posted 6 months ago

“Have always loved this brand and have bought occasion dresses and accessories from them for years. Delivery to Canada was speedy.”

Helpful Report

Posted 6 months ago

“Gorgeous dress and a great fit love it”

Helpful Report

Posted 6 months ago

“Always pleased with my purchases”

Helpful Report

Posted 6 months ago

“Like their products and sizing is always true. Unfortunately I have recently had two orders cancelled as they were unable to fulfil my order”

Helpful Report

Posted 6 months ago

Hi Ann, Thank you for your kind words about our products and sizing — we really appreciate your loyalty. We’re very sorry that your recent orders were cancelled due to stock issues. We understand how disappointing this must be and are working to improve availability so this doesn’t happen in the future. We hope to have the chance to fulfil your next order and provide the experience you’ve come to expect from us.

Posted 6 months ago

“A fab dress! Fits perfectly and doesn’t need ironing !”

Helpful Report

Posted 6 months ago

“I love phase eight. I had great advice from the ladies in the Worcester store and I’m all ready from my son’s wedding.”

Helpful Report

Posted 6 months ago

“I love Phase, all of the items I have brought have been for special occasions and I can't fault them. Great delivery times too.”

Helpful Report

Posted 6 months ago

“The site was very user friendly. There was a very good selection of dresses available. Will use again if I need a dress for an occasion.”

Helpful Report

Posted 6 months ago

Phase Eight is rated 4.3 based on 7,066 reviews