Hi Julie,
I’m really sorry the experience didn’t fully meet your expectations. If you’d like assistance finding styles you love or have any questions, please contact our customer care team with any details and we’ll be happy to help.
Kind regards,
Team Phase Eight
“This dress is stunning, I’ve bought it for a black tie wedding dress, the sleeves weigh a ton but I love them, it’s good quality, looks lovely on and very flattering so really pleased with it .”
“I do love Phase Eight, there is something for every occasion and the ability to colour coordinate where needed. The occasion wear is lovely. I do look at other makes but come back to Phase Eight. Just sorry that a lot of the stand alone stores seem to be closing”
“It’s not the product just the use of evri as a courier although I did order and then there was - 20% off offer I’ve asked for a price match but have heard nothing”
Hi Sally,
I’m really sorry about the courier experience with Evri and that your price match request hasn’t been acknowledged. That isn’t the experience we want.
I can see that you have been in contact our customer care team and this has been resolved for you.
Kind regards,
Team Phase Eight
“J bought size 16. Im a small 16 but this is a very small 16. I will have to move the buttons to allow a good fit
Fabrics lovely and apart from the buttons the sizing is fine”
“My first purchase from Phase Eight, I recently bought a dress also in Malaga. Both for my daughters wedding in December ( I like to be organised…)
The jacket was better than expected in weight, appearance and fit.”
I’m really sorry your dress arrived with a broken zip and you couldn’t wear it for your special occasion. That isn’t the experience we want.
Please contact our customer care team with your order number and any photos, and we’ll get this resolved for you.
Kind regards,
Team Phase Eight
Hi there,
Thanks for your feedback. We appreciate you highlighting the use of polyester and other artificial materials, and we’re sorry this isn’t aligned with your preferences. We’ll pass your comments to our product team.
If you’d like help finding styles with more natural fabrics or have any questions, please contact our customer care team with details and we’ll be happy to assist.
Kind regards,
Team Phase Eight