“I have found that everything that I have ordered recently arrived in a very creased state as if the items were just bundled into the parcel. I accept a certain amount of creasing due to the nature of online delivery but it is not difficult to fold items carefully prior to packaging and sending out. It has meant that the clothes were not seen to their best advantage and have all been returned. I would be reluctant to order again.”
Thanks for letting us know! We are sorry the items arrived creased that’s not what's expected from our team. We’ve passed your feedback on and hope you’ll give us another chance to get it right.
“Able to order easily via the website.
The size chart for this item brought me up to a bigger size than my usual Phase Eight size.
The delivery was super fast.
I liked that there was an option for the customs and handling charges to be included at the time of payment.”
Thank you for your feedback. We understand that value for money is important, and we take pride in creating clothing that combines thoughtful design, high-quality fabrics, and careful craftsmanship. Our goal is to offer pieces that last and bring long-term enjoyment to our customers.
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