“Getting through to a customer advisor is like winning the lottery, unlikely but when you do it's a yahoo moment. Chat doesn't help and cuts you off. Phone calls aren't answered and then get cut off after 20 - 30 minutes, emails take days to be answered. But if you can get through to an advisor they are brilliant and fix everything brilliantly in a flash.”
Hi Beverly. We’re really sorry to hear Phase Eight hasn’t met your expectations recently. We can see that your query has since been resolved. However, if you need further assistance, please reach out again.
“Disappointed that the gift box has been crushed in transit - the lid has seperated from the main box, and cannot be used.
Clothes not yet tried as Xmas presents.”
“Always good quality clothing. Great to see more choice of items available in larger sizes. Very pleased with my dress. Lovely colours, well made, good fit 👍”
Hi there. We’re really sorry to hear the fabric quality didn’t meet expectations. This isn’t up to our standards. Your feedback is important to us and helps us improve for our wonderful customers.
“I promised myself after last year that I wouldn’t purchase from you again and I did and yet again was disappointed with your lack of customer service and how you don’t fulfill expectations and do not respond to queries in a timely manner.”
Hi Erica. We’re really sorry to hear you’ve had another disappointing experience with our customer service and response times. This is not our usual standard and we look forward to re-storing your faith in us here at Phase Eight.
“This dress is even better than it looks the sizing guide is wrong i ordered mu usual size and the size above - both were really big and had to return. I reordered a size smaller than my usual and its just gorgeous. The length is perfect for me - i’m 5’6 size 16. Customer service was excellent by phone when i eventually got through to them. Thank you Milla you are a credit to phase eight ❤️”
“This dress looked beautiful and I'd ordered 2 sizes for a Christmas event. Despite a tracking note from Evri to say they had the parcel and would deliver within 24 hours, no such delivery was ever made, and when I chased with Phase 8 using the Live Chat, initially I was told the order would still be fulfilled but nearly another week went by with no order came, after which I initally tried the chat function which wasnt working so started chasing by phone and couldnt get through on the customer service line. Eventually I got through via email, asking for a full refund, but was effectively told still to expect the order. After another few days still nothing arrived so I had to ask again, by email, to be fully refunded. Eventually, two weeks since the original order and with money taken from my account, the order was eventually refunded. Clearly I never got the product I ordered, and the process of securing a refund was really disconcerting and time consuming, particularly as it was a very expensive order. To say I am surprised by Phase Eight and hugely disappointed is something of an understatement and will not be ordering from them again online.”
Hi Nikki. We’re truly so sorry to hear about the delayed delivery and the trouble getting a refund. This isn’t the experience we want for you. It looks like your query has since been resolved, but if you need any further assistance our wonderful Customer Care team are here to help.
Hi Elizabeth. We’re really sorry to hear the material has frayed near the zip, that isn’t what we’d expect from our high quality products. Your refund has since been processed, we hope your next purchase is perfect for you.
“Lovely skirt, good weight for Winter. I sized down as some feedback suggested it fitted a bit bigger - I’m usually a UK size 12 / Medium, however the Small seems fine, elasticated waist helps. More of this quality please Phase Eight. A nice classic, versatile skirt.”
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