Thank you for your review, Laura. We're really sorry to hear about your experience and the delay in our response. We completely understand how frustrating this must be for you. Our fantastic Customer Care Team have processed your refund today for you. We look forward to restoring your faith in us with your next purchase.
“Love phase eight usually but feel let down with this item. So tightly cut and material not as nice as the original one of a few years back which was better quality material and lining. This one cut too tight and no back vent.”
Thank you for your review, Vicky. We're sorry to hear that you found the design disappointing, especially given your expectations. Your insights are important to us as we continue to improve our offerings. We would like to have the chance to provide a better experience soon.
“The box on arrival had been severely squashed and was partially open. Fortunately the coat was unharmed. The quality of the box was very flimsy and not really fit for purpose. I suggest that Phase Eight marketing should take a look at how Boden does it and reconsider Evri as there courier of choice. I ordered 2 items and both arrived crushed on different days so it wasn’t exactly an isolated incident.”
Thank you for your feedback, Geetha. We're genuinely sorry to hear that you found the quality unsatisfactory. We understand how disappointing it can be when an item does not meet expectations. Your comments are invaluable to us as we strive to enhance our products. We look forward to have the opportunity to improve your experience in the future.
English
Deutsch
Nederlands
Русский
