Hi Carol. We’re truly sorry to hear your dress arrived missing the belt and that you hadn't received a reply after 5 days. It looks like your query has now been resolved, we would love to make your next experience a better one with us.
“Getting through to a customer advisor is like winning the lottery, unlikely but when you do it's a yahoo moment. Chat doesn't help and cuts you off. Phone calls aren't answered and then get cut off after 20 - 30 minutes, emails take days to be answered. But if you can get through to an advisor they are brilliant and fix everything brilliantly in a flash.”
Hi Beverly. We’re really sorry to hear Phase Eight hasn’t met your expectations recently. We can see that your query has since been resolved. However, if you need further assistance, please reach out again.
“Disappointed that the gift box has been crushed in transit - the lid has seperated from the main box, and cannot be used.
Clothes not yet tried as Xmas presents.”
“Always good quality clothing. Great to see more choice of items available in larger sizes. Very pleased with my dress. Lovely colours, well made, good fit 👍”
Hi there. We’re really sorry to hear the fabric quality didn’t meet expectations. This isn’t up to our standards. Your feedback is important to us and helps us improve for our wonderful customers.
“I promised myself after last year that I wouldn’t purchase from you again and I did and yet again was disappointed with your lack of customer service and how you don’t fulfill expectations and do not respond to queries in a timely manner.”
Hi Erica. We’re really sorry to hear you’ve had another disappointing experience with our customer service and response times. This is not our usual standard and we look forward to re-storing your faith in us here at Phase Eight.
“This dress is even better than it looks the sizing guide is wrong i ordered mu usual size and the size above - both were really big and had to return. I reordered a size smaller than my usual and its just gorgeous. The length is perfect for me - i’m 5’6 size 16. Customer service was excellent by phone when i eventually got through to them. Thank you Milla you are a credit to phase eight ❤️”
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