Hello there. We're really sorry to hear that our returns process was not what you had hoped for. Your feedback is incredibly important to us, we will continue to review the process so our customer's have a smooth shopping experience.
Hi Shauna. We’re really sorry to hear you received the wrong size. That isn’t our usual standard in the slightest. It looks like this has since been resolved for you. We look forward to making your next purchase perfect for you.
“I say company to do business with. But disappointed that my local shop has now closed down so had to go to Bluewater to collect. It did take almost a week to be ready for collection which was unusual. But once in store easy to collect without any fuss. Except Phase Eight need to ensure they are added to the floor plan at Bluewater as they are impossible to locate from the online maps.”
“Absolutely awful- treated like rubbish by your delivery agent who abandoned the box on a path in heavy rain. Unsecure, unsafe and totally unacceptable”
Hi Keith. We're truly so sorry to hear about the delivery experience, we know how disappointing this must have been. We would love to make your next experience a much better one. Thank you for your feedback.
“Lovely weight and design. I got lots of compliments. One gripe is that the belt cannot be fastened due to too much thick fabric around the belt buckle and the head of the belt. I will have to buy another belt for this dress.”
“Items packed well with timely delivery. Styles lovely and interesting. More regard needed to materials that crease. Many of your clothes will be packed for weddings and cruises and the availability of irons - or the ability of the material to be ironed needs more consideration. Buttons and loops are a two person job.”
Hi there. We’re so sorry about the slow delivery and lack of shipping updates, that isn’t what we’d expect from Phase Eight. We would love to make sure your next delivery is smoother.
Hello there. We’re really sorry to hear your order hasn’t been delivered yet, we appreciate how frustrating this has been. Your query has since been resolved, we'd love to make your next purchase a smoother one.
Hi Margaret. We’re truly so sorry to hear your jacket hasn’t arrived and that you’re still waiting on Evri. It seems that your order has since been refunded for you. We would love to make your next shopping experience a smoother one with Phase Eight.
“I would like to say how nice the item is but my order was placed over a week ago and at present has not been delivered. Despite paying for next day delivery
Come on Phase Eight... I'm sure you can do better.”
Hello there. We’re so sorry your order had not arrived as expected, especially after selecting next-day delivery. This isn’t the experience we would wish for our customers. As your query has now been resolved, your feedback will be taken on board so that we can make your next experience a smoother one.
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