“Easy to order online, Super quick delivery. Although I had to send the skirts back as they didn’t match my top, they were a lovely quality and colour.”
Hi Maria. We’re truly so sorry you had not received your order or a response yet, that isn’t what we want for you. We would love to make your next experience a better one, as this query has now been resolved.
“I recently made two separate purchases using the Phase Eight website.
I had them delivered to the St Andrews store where I was treated to exceptional courtesy and assistance.
This enabled me to make the right decisions around exchanging sizes and making returns.
I am delighted with my outfits and will certainly return to the store.”
Hi Bridgit. We’re really sorry to hear your shoes haven’t arrived and are late beyond the expected date. This isn’t what we’d expect. These have since been refunded for you. We hope to make your next experience a smoother one.
Hi Carol. We’re really sorry you didn't receive your order. It looks like this has since been resolved for you by our Customer Care Team. Please let us know if you need any further assistance.
Hello there. We're really sorry to hear that our returns process was not what you had hoped for. Your feedback is incredibly important to us, we will continue to review the process so our customer's have a smooth shopping experience.
Hi Shauna. We’re really sorry to hear you received the wrong size. That isn’t our usual standard in the slightest. It looks like this has since been resolved for you. We look forward to making your next purchase perfect for you.
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