“Ordered size 7 and size 8 shoes for fit 7s arrived dirty, never received 8s received a pair of ankle boots instead. Extremely disappointed sent everything back including clutch bag no good without the shoes”
Hi,
I’m really sorry to hear about the mix up with your order and the items arriving in an unsatisfactory condition. That’s not the experience we want for you.
Please contact us with your order number and details of what was received so we can assist promptly.
Kind regards,
Team Phase Eight
“I have bought most of my favourite sweaters from Phase 8 - apart from my last purchase the quality is good and reasonable. Easy to pick up my order from the Phase 8 Shop who are always helpful - thoroughly recommend this company”
Hi Diane,
Thank you so much for your feedback. We are delighted to hear our Shop Assistants are also very helpful.
If you would like to discuss any of your recent purchases, please do get in touch with our Customer Care Team and we would be more than happy to assist.
Kind regards,
Team Phase Eight
“The packaging was disappointing, especially given the price point of the dress. It arrived in a basic plastic garment cover placed inside another plastic bag, which felt minimal and lacked any sense of care or presentation. For a product positioned at this price level, I would have expected more thoughtful, premium packaging that better reflects the brand and protects the item in a more polished way. However, package arrived promptly and return was easy enough apart from the long queue at the Post Office!”
Hi Farahnaz,
Thanks for sharing your experience. We’re sorry to hear the packaging didn’t meet your expectations and that the presentational aspect felt minimal, especially given the price point. We’re glad the delivery and return process went smoothly aside from the Post Office queue, and we’ll pass your feedback to our packaging team for review.
If you’d like, we can suggest items with more premium packaging or arrange an alternative option for you in the future. Please let us know how we can assist.
Kind regards,
Team Phase Eight