“Truthfully I came across your store by accident in the city centre. I knew the company name but never realised the range of sizes including for the larger lady. My daughter suggested we went in. I was very impressed by the range of styles, quality of the materials, colours, accessories. Staff were extremely helpful, talking to them in the store and by telephone. Helping me calm for anxieties as I was placing a very large order.and the cost of it. Reassurance came from the staff. Placed an order online. Confirming the order. Went delivery to store would be. Sadly got an email stating 2 items were out of stock. Rest of order was dispatched to store. I called the store to check when I could attend the store. Again politeness, reassurance. We arrived at the store a couple of days later. Tried both garments on. Hard decision as both very different designs but I choose a navy blue dress - Abigail Wrap dress. Overall, my experience with the store, staff, online couldn’t have been more perfect. Thank you for everything.”
“never ordered from them before but I wanted a special outfit for a cruise, so I had a look, and found exactly what i wanted, and I'm very happy. I received my order on the date i was told it would come, my only criticism is I thought it should have been on a hanger”
“Arrived promptly .. return worked seamlessly .. I was non plused to have a £300 dress delivered in a paper bag .. made the dress feel much less special. This is the most I have ever spent on a dress .. and it came in a paper bag. Dress however arrived in good nick .. not possible for this dress fabric to crease.”
“Im usually very happy with my purchases from Phase Eight but unfortunately my most recent purchase was massively too small in the bust area which was very disappointing.”