“This looked like pjs when I put it on. Also the zip is in the back and I couldn’t reach the top of it. The small collar was very fiddly to do up as well”
I'm really sorry this item didn’t meet your expectations and the fit wasn’t right. The back zip and the fiddly collar sound frustrating.
Please contact our Customer Care team with your order details so we can assist with a suitable resolution as quickly as possible.
“Arrived promptly .. return worked seamlessly .. I was non plused to have a £300 dress delivered in a paper bag .. made the dress feel much less special. This is the most I have ever spent on a dress .. and it came in a paper bag. Dress however arrived in good nick .. not possible for this dress fabric to crease.”
“Excellent service from your shop in Belfast. Staff very helpful . They referred me to order online as they hadn't the item i required. Online service was brilliant. Website easy to use & delivery service 10/10. Looking forward to wearing my new dress at nephews wedding in June. X”
“The first time I tried the shirt on it was clear that the decorative button was squint on the front of the shirt. Then the decorative button and the small button behind it fell off when I tried to close the shirt at the neck. I also didn't like the feel of the material. Very disappointed as I have been happy with other items that I have purchased from Phase Eight. Sent back for a refund. Prompt refund was received.”
I’m really sorry the shirt arrived with a squint decorative button and the buttons fell off, and that you’re unhappy with the feel of the material. Please contact our Customer Care team with your order details so we can look into a resolution for you.