“The dress arrived when it was expected, the packaging was excellent, just sad that the belt was missing and that there is a white leaf shape on one side of this otherwise all-over coloured green and black patterened dress.”
Hi Vicky,
Thank you for taking the time to share your feedback.
We’re sorry to hear the fit and feel of the Lydia coat didn’t meet your expectations. The lining should sit smoothly within the sleeves and body, so we appreciate you highlighting this. We also understand that fabric texture is a personal preference, some wool blends can feel firmer initially, though they often soften with wear.
Your comments are really helpful and will be shared with our product team as we’re always looking to improve both fit and fabric quality.
Kind regards, Phase Eight Customer Care