“Quality and fit of clothes varies from one extreme to another. The tops of garments usually come up very large and are out of proportion to the rest of the garment.”
Hi Elizabeth,
We’re very sorry to hear that your item arrived in such poor condition. That’s certainly not the standard we aim to deliver.
Thank you for returning it — we completely understand your disappointment. We’ll be reviewing our packaging and handling processes to help prevent this from happening again.
“Beautiful colour and such a perfect fit. It is such a pleasure to wear and looks so good. Like all Phase Eight clothes it washes absolutely wonderful.”
Hi Claire,
We’re really sorry to hear the dress didn’t fit as expected and that it creases easily. That isn’t the experience we want for you.
If you’d like, we can help with a return for a different size or style, or advise on easy-care options to reduce creasing. Please let us know your order number and what you’d prefer, and we’ll take it from there.
I'm really sorry your item didn’t arrive. Please contact our Customer Care team with your order details so we can look into this and arrange a resolution as quickly as possible.
Kind regards,
Team Phase Eight
“Beautiful dress but just not the right style for me. It was also very very long on me as I’m petite size. I just wish all dresses had a petite option. Phase eight do have some petite sizes but only a selected few. There should be tall and definitely more petite options available”
I'm really sorry the item didn’t match the description in colour or shape and that you needed to return it. Please contact our Customer Care team with your order details so we can look into this and arrange a resolution as quickly as possible.
Kind regards,
Team Phase Eight
Hi Vicky,
I’m really sorry to hear that the quality and fit didn’t meet your expectations from Phase Eight. That isn’t what we aim for, and I appreciate you letting us know.
If you’d like, I can help check returns or possible alternatives that might suit you better. Please share your order number and the item details, and any specifics on what didn’t fit well, so we can address this promptly.