“I have purchased phase eight knitwear for years as a winter wardrobe staple. I was really disappointed this year with the fit and finish, all 3 items were returned.”
Good morning,
Thank you for sharing your feedback. We’re very sorry to hear that your recent purchases didn’t meet the standards you’ve come to expect from Phase Eight. We completely understand how disappointing it must be to return all three items, especially as you’ve relied on our knitwear for years.
We’ll pass your comments on to the relevant teams, as feedback like yours is invaluable in helping us improve the fit and finish of our products. We hope to restore your confidence in Phase Eight on your next visit.
Kind Regards - Phase EIght Customer Care
Good morning,
Thank you for sharing your feedback. We’re sorry to hear that your recent experience hasn’t met your expectations. We truly value your loyalty and your thoughts, and we’ll share your comments with the relevant teams to help us improve and get back on track.
Kind Regards - Phase Eight Customer Care
“Problem with order not being delivered the shop by Evri. Shop say online so go to them. Tried Chatbot but waited 7mins for a person to talk to me and then gave up. Rang number but told due to an issue no calls being taken. Wrote to them got an automated response about me wanting a refund!!”
Good morning,
We’re very sorry to hear about the issues you’ve had with your delivery and the difficulties trying to get in touch with us. We completely understand how frustrating this must be, especially when your attempts to resolve it through chat, phone, and email haven’t been successful.
Rest assured this will be looked into to ensure that your query is resolved.
Kind Regards - Phase Eight Customer Care
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