“The fabric is very low quality. One of the items arrived late as well. Therefore couldn't use the dress as it was a matching set.
I have had return both items.”
Hi Prisca,
I’m really sorry to hear about the low-quality fabric and the late arrival, which affected your matching set. That isn’t the experience we want for you.
I can confirm the refunds have been processed. We truly appreciate you taking the time to return the items back to us and raising the issues.
Kind regards,
Team Phase Eight
“Bought this dress for a summer cruise and it’s lovely. Like that it has sleeves albeit short ones. For ladies if a certain age sleeves are a necessity so to find a summer dress with sleeves is a win win situation.
I am a size 28 and ordered the dress in petite and being 5’ 3” it came below the knee.”
“It was a beautiful dress and i am gutted i couldnt keep it. I am only 5ft 1in and size 24 and your petite range doesnt go up to 24, so i ordered regular but it was almost 24 inches too long for me.”
Hi Susan,
Thank you for sharing your experience. We’re sorry to hear the petite range didn’t meet your needs and the regular length was too long for you. We understand how frustrating that must be.
If you’d like, we can help you find styles in a length that would work better or suggest alterations that may suit your measurements. Please let us know how we can assist further.
Kind regards,
Team Phase Eight
“Quick easy delivery. Lots of choice. In store staff are generally helpful. It's a pity that most of their fabrics are synthetics and don't feel luxurious in spite of the prices.”
“Very disappointed in the state the dress arrived squashed in a bag on opening the bag the dress was in a poor state belt missing threads pulled label crushed it was obvious it had been worn”
I’m really sorry to hear the dress arrived in such a poor condition. That’s not the experience we want for you.
We’ll investigate what happened with the packaging and inspect the item quality to help prevent this in the future. If you’d like, please contact us so we can guide you on the next steps for a return, exchange, or refund and get this resolved promptly.
Kind regards,
Team Phase Eight
“I must admit to being a regular Pase Eight wearer and generally was looking for more casual dresses. Email regarding the sale and I just knew a purchase was going to happen!”
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