Hi Lisa,
Thanks for letting us know. We’re glad to hear the delivery and refund process went smoothly, but we’re sorry the shop assistant came across as dismissive. That isn’t the experience we aim to provide.
If you’d like, we can look into your return experience and see how we can improve. Please tell us more about what happened or how we can assist further.
Kind regards,
Team Phase Eight
“I loved phase eight at one time but I don't buy clothes made in China anymore. The regular fit dresses and tops do not fit me, too long in the body and sleeves and the petite dresses are poorly designed for shorter people. They tend to have voluminous skirts and puffy sleeves all of which add width and reduce height, I am size 12 and 5ft 2" . I have turned to other brands with better fitting designs and not made in China by slave labour.”
Hi Margaret,
Thank you for sharing your perspective. We’re sorry to hear that the current fits aren’t meeting your needs, particularly for regular and petite lengths, and we understand your concerns about production origins.
If you’d like, we can help you find items with the right fit or suggest alternatives that align with your preferences. We can also note your feedback for our design team to consider in future collections.
Kind regards,
Team Phase Eight
I’m really sorry to hear about the slow delivery and that the dress wasn’t of good quality. That’s not the experience we want for you.
We’ll look into what happened with the delivery and review the item quality to help prevent this in the future. If you’d like, please contact us so we can guide you on the next steps for a return, exchange, or refund and get this resolved promptly.
Kind regards,
Team Phase Eight
Hi there,
Delighted to hear that our in-store team provided excellent service. If there’s anything else you’d like to share about your experience or how we can assist with future purchases, we’re here to help.
Kind regards,
Team Phase Eight
I’m really sorry to hear that the trouser suit doesn’t work with your bust, despite trying a size up. That’s not the experience we want for you.
We’ll take a look at our sizing and fit to help prevent this in the future. If you’d like, please contact us so we can guide you on the next steps for a return, exchange, or refund and get this resolved promptly.
Kind regards,
Team Phase Eight
“Great service from the swindon outlet store. Very knowledgeable staff, very helpful and engaging. Loved the silk blouse, feels great on and looks lovely 🥰”
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