“I finally heard today from Phase 8, following an e mail if complaint sent yesterday. I will say Phase 8 respond quickly once you navigate through how to get in touch. Unfortunately, their delivery arrangements are poor. Two orders, neither arrived. Now item I desperately wanted for my son's wedding is no longer in stock. ☹️”
“I have had to return the item as it arrived too late and in any event the colour wasnt as expected. The hat itself is lovely.
I am giving 2 stars because of delivery, which I had to chase up with Phase Eight and thereafter the fact the couriers claimed they had tried to deliver and left a calling card, they had done neither, as I was at home during the alloted time. Very disappointed with the service”
“The item was not received. I then had a two week battle to prove this was the case, with a very frustrating system whereby emails remained unanswered, the Chat was unhelpful and all phone calls were cut off after being on hold. My last resort was direct messaging on Instagram. I am finally being offered a refund two weeks after the delivery was meant to arrive. Photos were sent by the courier of an unrecognisable house claiming “proof of delivery”. In the end a map picture was sent which showed it was in a village 40 minutes away. I was repeatedly asked to “check with my neighbours and cctv”! A very frustrating situation and a great deal of time wasted.”
“Far, far too long. I am always prepared to shorten items. This dress reached my toes and would have meant wasted 30cm of fabric.
Sorry to have to return as the quality and style were lovely. Designed for very tall people.”