“The coat is excellent and the assistants were very helpful. The difficulty arose because the store (a concession within a department store) didn't have the required size in stock. The assistant ordered one from the main store and arranged delivery to our house. The delivery arrived (later than originally quoted, but it was early December so not entirely surprising) but the delivery driver didn't ring the doorbell or knock and it was only because I was opening the door for my son to leave that we saw the parcel on the step. When my wife opened the parcel and took the coat from its wrapping it was immediately obvious that it wasn't as ordered. It was the correct coat in the right size and colour but full length, and not the 'Midi' which had been ordered. The documents which came with the parcel included a return label but said that returning the coat in person could only be done to a main store and not to a concession. I telephoned the main store (located in the same town as the concession) the next morning. At first the manager said she didn't think she could help and that I should use the postal returns service. When I explained that the coat was a Christmas present for my wife she said "Well, bring it in and I'll see what I can do". Within 2 hours I was in the store and spoke to the manager who took the coat from the package and immediately recognised that it wasn't the correct length. She agreed to refund the purchase price and checked with the main store to see if there were any Midi-length coats of correct size and colour. Fortunately there were (only 4) so she ordered one for me and I asked for it to be delivered to her store, so that if there was another problem it would immediately be apparent. Although I had to pay a slightly higher price (as the Black Friday weekend had finished) the coat was ordered and paid for and a few days later I was informed that it had been delivered to the store. My wife and I went to collect it the next day. It was the coat as we had original ordered, fitted well, and we thanked the manager for resolving the problem which had not been of her making. What could have been a major disappointment was resolved in a very efficient and friendly manner.”
“I couldn’t wear my dress for the my birthday party because you left the security tag on the dress. So I couldn’t wear it because of fear that it will alarm on me if I go through any security camera. Q”
Hi Veronica. We’re incredibly sorry to hear the security tag was left on your dress. This is far from our usual standard. Please contact us so we can arrange a remedy (replacement, refund, or further assistance) as soon as possible: https://www.phase-eight.com/how-to-help/contact-us.html
“I recently ordered this jacket and when it arrived the gold buttons were replaced with plain black buttons. It did not look anything like the photo!! I was very disappointed and then I was charged to return it. This was a complete miss representation of the jacket as advertised. I felt totally cheated and will not order from Phase Eight website again.”
Hi Carol. We’re so sorry to hear about the jacket not matching the photo, and for the return charge you experienced. Your feedback is extremely important and has been raised for amendment. We look forward to making sure your next purchase is perfect for you.
“I love Phase Eight! Its my go to for most every day and some occasion outfits. I never worry about quality or size. I've only had two disappointments regarding quality in over 15 years. The three piece; Jacket, bandeau top and trouser- My three pieces arrived in two batches and delayed even though i paid for next day dekivery. But it made up for the inconvenience by the quality and elegance.”
“Lovely top. Perfect for smart or casual. Only downside is hand washing and then trying to get it dry without wringing out too hard in case you ruin shape.”
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