“This is the second outfit I have purchased from Phase Eight and I'm very pleased with both of them to wear at Gala evenings on our forthcoming cruise. Phase Eight have a stunning selection of special occasion clothes.”
“Appalling. The dress you sent had the lining stitched into the zip which made it impossible to try on. We have sent photo evidence but no apology or response, but you didn't forget to charge postage.”
“I liked this dress very much but unfortunately had to return it as it was faulty. The zip was coming undone at the base. I had my refund very quickly and because of the fault I wasn’t charged the return postage.”