“Purchased for my son’s wedding where it arrived completely flat and unwearable. Returned but had to purchase another at the same time as time would not be on my side if there was a delay. Next one arrived damaged also with the band only half glued. I’ve had to pay someone to repair and reshape as unsure what I’d receive as a replacement and whether it would’ve arrived in time.
All rather stressful and such a shame as a previous fascinator last year arrived in perfect condition.”
“Packing appalling. If I had washed the dress in a 60* it would have been less crushed. Incredibly disappointed as I needed it for holiday cruise the following day. Honestly I feel like crying. I have spent ages ironing it. I am extremely used to ironing linen and this was not an easy task.”
“Very poor service I ordered these for my sons wedding in plenty off time and I sat and waited for them after about 3/4 weeks they had still not arrived so I contacted Phase Eight chat line which after 3 attempts at getting cut off from them as was told I wasn’t answering quick enough only to be told that they had been returned because off damaged packaging I had not been contacted about this or even offered a refund it was I who had to chance this up and request a refund I was given a code to get next day delivery free which did not work either to re-purchase which I only did has they matched my dress so not a happy experience at all one very disappointed customer”