“Excellent service from start to finish.
I received a dress with a faulty zip, returned and no issue with the refund.
We ordered the same dress again and all good - it’s beautiful.. very happy!”
“Love the dress. Sold as lined dress. I send the first one back as requested by a member of staff. She also said it should be lined. Ordered a second one but this was the very same. I kept it because I need it I have given it to a tailor to sort it out. Please please send sale dresses in boxes not rolled up in a bag. Very poor”
I’m really sorry to hear about the mismatch with the lining and the ongoing issues you’ve faced with the dresses. That’s not the experience we want for you.
We’ll look into why the items weren’t correctly lined and how your delivery was handled, and we’ll pass your feedback about packaging to our team. If you’d like, please kindly contact us so we can review refunds or reprocess as needed and help resolve this promptly.
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