“I recently purchased from Phase Eight and was very impressed. The designs are beautiful, stylish, and elegant, with great attention to detail. The quality of the clothing is excellent and everything feels very well made. On top of that, the customer service was outstanding—friendly, helpful, and efficient throughout. A fantastic shopping experience from start to finish. Highly recommended!”
“I am very disappointed that there is no contact details whatsoever for Phase Eight customers. All the shops in my area have closed down. I was forced to have to return them by post. I wanted to contact someone from Phase Eight to find out where are the nearest shops. All their contact telephone numbers and email addresses are incorrect. I bought over £500 of clothes in 2 lots within a week and when I returned some of them I was charged twice for the "Returns". I would never buy anything from Phase Eight again. It's a NO NO for me now.”
“the dress got sent to the wrong address as there was a glitch in the system. I tried to liaise with Customer service but they were not helpful at all. I did not get the dress and did not get a refund. So bad.”
“The dress arrived untidy and dirty, the inside of the fabric has what looks like make up stains on it, also no coat hanger in sight for such a delicate dress, the plastic wrap was ripped. Clearly it was a returned item and the team at Phase Eight simply did not care to do a proper check up on the dress before selling/shipping it back to me. I have to keep the dress and hope that when I wash it the stains will come off. I tried contacting customer support to explain and even offered to send photographs of the item, the response was just an automated message. No real interest in helping your customers Phase Eight?.The dress itself is beautiful and fits well, I am a petite and it's not easy to find brands who do petite sizes, that's one of the reasons why I decided to keep the dress as I don't want to risk it being out of stock, specially during the sales period. I am extremely dissapointed at how this order was handled and the lack of interest in helping and providing some form of apology.”