“I have not used Phase Eight before, but was looking for a wedding dress that was ' off the shelf'
The quality was very high, unbelievably so for the money. I ordered 2 sizes and the return process was simple, something I was pleasantly surprised by. Excellent.”
“Alright but I was a bit annoyed that my return email said they were deducting money from my refund even though I took it back to the store although when the refund came through it hadn’t been deducted. Or sure if it was an error or because I complained”
“This dress came without the skirt
I should hsvd read the reviews on this as nearly everyone that ordered this dress never recieved the skirt , contacted phase 8 and they can’t explain why dress gets sent out but skirts are missing
I wonder where they are , ragin”
“It’s been almost 4 weeks and still haven’t received the item.
I’ve called numerous times and can never get through. Went online to speak to an advisor and they said they can’t cancel the order. I basically just need to wait until it comes back in stock and then return it straight away. Ridiculous!”
“Usually Phase Eight is a good, reliable, quality lead supplier. Unfortunately this time I was not so pleased. Probably more my style than Phase Eight's offerings.”
We’re sorry this time didn’t meet your expectations and that Phase Eight wasn’t to your style. If you’d like to discuss this further, please contact our Customer Care team with any details you’d be comfortable sharing so we can look into it and assist further.