Hi Carol. We’re truly sorry to hear your dress arrived missing the belt and that you hadn't received a reply after 5 days. It looks like your query has now been resolved, we would love to make your next experience a better one with us.
“Getting through to a customer advisor is like winning the lottery, unlikely but when you do it's a yahoo moment. Chat doesn't help and cuts you off. Phone calls aren't answered and then get cut off after 20 - 30 minutes, emails take days to be answered. But if you can get through to an advisor they are brilliant and fix everything brilliantly in a flash.”
Hi Beverly. We’re really sorry to hear Phase Eight hasn’t met your expectations recently. We can see that your query has since been resolved. However, if you need further assistance, please reach out again.
“Disappointed that the gift box has been crushed in transit - the lid has seperated from the main box, and cannot be used.
Clothes not yet tried as Xmas presents.”
“Always good quality clothing. Great to see more choice of items available in larger sizes. Very pleased with my dress. Lovely colours, well made, good fit 👍”
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