“Loved Phase Eight Brand; owned so many dresses and clothes. They're expensive and most the time the so-called "sales" is in the fact "fake sales"; being constantly on their website.
My main problem with the Band is, you never know which size is appropriate, and for me ordering outside the UK , sending the products back is very expensive.”
Hi Pauline. We’re so sorry to hear the delivery didn’t meet expectations and that you’ve missed your Christmas parties. Your feedback is so important to us as we continue to improve our services for our wonderful customers.
“I had to order this dress three times, and two of them arrived faulty. I applied for a faulty item return, but despite this, I was still charged for the return. I then contacted customer service about the return charge, and my complaint was ignored. I wouldn’t recommend buying this dress, especially if you may need to return it, as the quality seems inconsistent and returns are not free.”
Hi there. We’re really sorry to hear about the faulty items and the return charge, and that your complaint wasn’t addressed. This isn’t the experience we want you to have.
As your query has since been resolved, we hope to make your next experience a much better one.
“Phase Eight is a great brand offering lovely styles of clothes for my age group (over 50) who still like to look smart and sometimes need something dressy for a do. I reliably and regularly purchase from Phase Eight. I find the online service is good and the items arrive nicely packaged.”
“I first came across the store during a visit to Leicester, but I was on vacation with my family, so I made the purchase online and I was very pleased with the speed of delivery.”
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