I’m really sorry to hear you’re unhappy with the quality of items. That’s not the experience we want for you.
We’ll review our product quality controls and sourcing to ensure this doesn’t happen again. If you’d like, please contact us so we can look into this order and discuss options for a replacement, return, or refund.
“Quick efficient service and delivery thank you. Ist dress was too large so had to return which was easy but I had a discount on my first order purchase which I didnt get on the replacement so paid an extra £10 to get the correct size plus cost of return.”
Hello Lisa,
Thank you for taking the time to share your feedback. I’m sorry to hear that the fit wasn’t right for you and that the quality didn’t meet your expectations I completely understand how disappointing that can be.
Your comments are really appreciated and will be passed along to our product team so we can review the fit and fabric for future collections.
Kind regards,
Team Phase Eight
“The fit is perfect and true to size. The colour is fabulous. I like the cut and the style is very flattering on. The quality is excellent and is very good value.”
“Very disappointed with the dress inf9ormation said it was lined received two. Neither were lined . As for delivery what a joke. Would it arrive in a ball in a plastic bag if IT WAS NOT IN THE SALE . WHAT A JOKE”
I'm really sorry to hear the dress information stated it was lined but it wasn't, and that the delivery experience was disappointing. That’s not the experience we want for you.
We’ll look into why the lining wasn’t accurate and review the delivery handling. If you’d like, please contact us so we can check the status of any refunds or reprocess your request and help resolve this promptly.
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