“Nothing like the photo. Zip was almost impossible to do up once the trousers were on. Horrible colours. Not pull-on, as advertised. When I returned them nd complained I had to ask again for the postage to be refunded. Total rip off.”
Hello Christine,
Thank you for taking the time to leave your feedback, and I’m very sorry to hear about your experience. This certainly isn’t the standard we want for our customers.
I’m sorry that the trousers did not match the product description or images, and that the fit and zip caused such difficulty I completely understand how frustrating this must have been. The colours appearing different and the item not being pull‑on as advertised is also not acceptable, and I apologise for the disappointment caused.
Kind regards,
Team Phase Eight
“Excellent range of clothing to choose from on line but very few items size 18 and above in the stores which means it’s expensive to order a selection of clothes to choose from with the intention of returning those not wanted and waiting for a refund. This season’s clothes appear to be coming up small and many of the dresses are far too long and the wrong material or style to have taken up.”
“It fitted beautifully. I felt really confident wearing it. It was a bit too long and I shortened it by a hem width which suited me better. I would buy another in a different colour if it was available”
“I ordered two items on line @ £39 each- total £78. Neither were a good fit and I advised I would be returning both items. I opted to return them to my local high street store who gave me a typed ‘Confirmation of returned items’ and that the total refund due to me was £78. Phase Eight credited my bank account with £62.40 - a difference of £15.60. No explanation given. So while I have previously bought both in store & on line from Phase Eight, I would give them a wide berth going forward.”
Hello,
I am really sorry to hear about the discrepancy with your refund. I can confirm that I have taken a look into this order personally for you and I can see that on the order you did have Adjustment +Extra 20% Off Applied. On our dispatch notes there will always be showing the full price of the item.
Please do reach out to our customer care team who will be able to provide you with the full information of the purchase, discount and refund.
“Saw this dress in John Lewis, tried it on and it was love at first sight. I came home and ordered it online straight away. Beautiful quality, perfect fit and ideal for spring and summer. My husband loves it too. Definitely a 5-star dress.”
“I've been impressed with Phase Eight's customer service. I have had occasion to contact them by phone to the online ordering team, by phone to one of their stores and online via the chat. All have been extremely helpful and useful responses. Ordering online is simple and the items arrive quickly and well packaged. I also ordered from a store that that was also simple.”
“I am not impressed with items being sent out faulty, I have had to return 2 Witney dresses as they obviously have been sent out without being checked. The service I received from Sarah at the Meadowhall store was very excellent!”
“I find all the phase eight jumpers I have ever purchased to be of good quality they don’t rub up and they wash well . Very pleased with everything ever purchased . Thank you”
“Ordered into store. Email to say it would be in store within 5 days, but it would have been nice to have been told when it was actually there, as having to travel especially to try on dress.”
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