“I enjoy shopping online with phase 8, clothes arrive by courier and can easily be returned at Post Office using the sticker they provide you with, so no faffing about with QR codes or printing labels.”
“Oh dear! I loved this dress when I saw it and was delighted that there was one left in my size. Ordered (and paid for it!) and two days later the order was cancelled as they were out of stock. I saw it was available again a few days later, so reordered it. The order was accepted - and then cancelled once again. I then had to wait for the refunds. Not good. Phase Eight needs to sort out their stock inventory!! This was my first order and I’m now extremely wary of ordering anything else.”
We’re really sorry to hear about the repeated cancellations and the delay with your refunds. This isn’t the experience we want you to have.
Please contact our customer care team with your order details so we can investigate the stock issue and ensure your refunds are processed promptly.
Thank you for your patience, and again we apologise for the inconvenience.
“Lovely quality fashion. Have bought from Phase Eight for many years and have never been disappointed. The quality is so good I'm still wearing products I bought over 5 years ago.”
We’re really sorry to hear about the jumper sizing being so large. Please contact our customer care team with your order details so we can check the fit issue and assist with exchanges or alternatives.
Thank you for letting us know, and again we apologise for the inconvenience.
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