“Two of the dresses I ordered appear undelivered or misplaced and I now may have to return this one if the other two dresses are not found as they were matching dresses for my bridesmaids”
“Gorgeous dress, ordered a plus size and it arrived mid length where as smaller sizes are full length!! NOT what is shown on images and NOT what I paid a firultune for...”
“I would have been happy to do a review of this outfit but it didn't turn up!!! There didn't appear to be any attempt by Phase Eight to contact me to discuss the situation. It was left to me to contact your Customer Services Department (twice!!) who arranged for a refund to be processed.”
“The dress is nice but arrived dirty with a black mark all over the top of it. While experience has been a night mare from going to collect the dress from phase eight store that had been closed down, then re ordering, got charged for posting it to me and the dress arrived soiled. Never again will I shop at phase eight”
“Speedy service from Phase Eight although I think the packaging could be improved. Due to the value of the contents (over £150) the packaging is very flimsy.”
“The dress arrived with 3 holes in the fabric near the hem. The Return label was not accepted by the Post Office ( as directed by Phase Eight). The only option I had was to trek into a standalone Phase Eight store , as returns are not accepted at their Concession stores incurring travel and parking costs. The store was unable to reimburse original postage or these costs . Very poor all round.”