Hi Margaret. We’re truly so sorry to hear your jacket hasn’t arrived and that you’re still waiting on Evri. It seems that your order has since been refunded for you. We would love to make your next shopping experience a smoother one with Phase Eight.
“I would like to say how nice the item is but my order was placed over a week ago and at present has not been delivered. Despite paying for next day delivery
Come on Phase Eight... I'm sure you can do better.”
Hello there. We’re so sorry your order had not arrived as expected, especially after selecting next-day delivery. This isn’t the experience we would wish for our customers. As your query has now been resolved, your feedback will be taken on board so that we can make your next experience a smoother one.
Hello Rachel. We’re really sorry to hear that your refund was delayed. It looks like this has since been resolved for you. We hope to make your next experience a better one.
“The dress material feels fab and the style looks great BUT if you are small/petite and tiny it’s too big. I ordered the 8 and I’m 8-10 and it was totally huge. Hope this helps. I so like the colour and style and it doesn’t like me!!”
Hi Margaret. We’re really sorry to hear Phase Eight hasn’t met your expectations this time. If the item isn’t as pictured, or you’re unhappy with the quality for the price, please get in touch so we can help resolve it. You can contact us here for assistance:
https://www.phase-eight.com/here-to-help/contact-us.html
“I’m 76 years old and have been a fan of
Phase Eight for years. They still sell clothes for my taste and often I’m very pleased with my purchase. I usually by online as it’s so easy to return if “ not suitable “. Always look for a bargin in the sales!!”
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