“Jacket was lovely but I couldn’t keep it as a seam wasn’t fully sewn. I couldn’t exchange as was going on holiday, which I bought it for. Sadly I don’t actually own one, just to say it comes up big!”
“Dress is beautiful however, it arrived through Evri after the event I'd purchased it for and I've returned it. Evri provided a diabolical service even after paying extra for a fast delivery”
“Easy to order and speedy delivery. Returned to shop and refund was fine. Online order was okay but website needs more filters, especially on sale section. Even when filters were applied, it still didn't always work. Who wants to plough through 390 of something to find what they want!”
“I was looking forward to trying this dress as it looks gorgeous on the photos. Unfortunately I received two emails informing me that they were busy and my parcel was delayed being sent. This was followed, after 10 days, by an email saying it had been sent out, and another email a week later saying that they had received my returns parcel and would be issuing a refund minus £1.95 as per returns policy.
I couldn’t get to speak to anyone either on the phone or on live chat as they were too busy!
Safe to say I won’t be using Phase Eight Website again - shame as the dress looked ideal for my nephews wedding”
“Waited over two weeks for delivery but while waiting I got an email asking me to review my purchase. Feel this company don't know what they are doing”