Hi Belinda,
Thanks for sharing your feedback. We’re sorry to hear the piece wasn’t for you and that the metallic stripe and material didn’t meet your expectations.
If you’d like, we can help you find alternatives that better suit your preferences or discuss options for return or exchange. Please let us know how we can assist.
Kind regards,
Team Phase Eight
I’m really sorry to hear the item didn’t fit as expected. I understand how disappointing this can be.
We’ll review what happened with the sizing to help prevent it in the future. If you’d like, please contact us so we can guide you on the next steps for a return, exchange, or refund and help resolve this promptly.
Hi Thomas,
I’m really sorry to hear both sizes were too wide under the arms and you have now returned this item back to you.
I am pleased to let you know a refund has now been processed. Thank you so much for getting in touch and please feel free to contact our Customer Care Team if we can help with anything else.
Kind regards,
Team Phase Eight
“Ordered a size 16 to be delivered to store, on trying on dress instore, found dress received was a size 26, thankfully the shop assistant was extremely helpful and quickly arranged return and refund.”
Hi Jackie,
Thank you for letting us know. We’re sorry to hear the wrong size was delivered to the store and for any inconvenience this caused. We’re glad the assistant could help quickly with the return and refund.
If you’d like, we can arrange a direct replacement in your chosen size for in-store pickup, or help you find an alternative that fits your needs. Please tell us how you’d like to proceed.
Kind regards,
Team Phase Eight
“This coat is both elegant and beautifully tailored;it fits perfectly and feels great to wear. I would definitely recommend it to anyone looking for a stylish, high-quality coat.”
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