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PhoneConvert Reviews

4.2 Rating 913 Reviews
79 %
of reviewers recommend PhoneConvert
Company Reviews Questions Metrics
4.2
Based on 913 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
2 out of 5
Read PhoneConvert Reviews
Visit Website

Phone:

0172677416

Email:

damon@phoneconvert.co.uk

Location:

Phones,Po Box 293
PL25 9FE

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PhoneConvert 5 star review on 30th June 2023
Delph J Fletcher
PhoneConvert 5 star review on 18th June 2023
George Barnes
PhoneConvert 5 star review on 9th June 2023
Gary H Dawson
PhoneConvert 5 star review on 21st April 2023
Gary C Graves
PhoneConvert 5 star review on 4th April 2023
Derrick J Adams
PhoneConvert 5 star review on 24th March 2023
Martinez C Ward
PhoneConvert 5 star review on 19th March 2023
Ralph T Forrester
10
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Rosie
Verified Reviewer
“I sent my phone to phone concert in November 2019. Weeks later I was given an offer which was less than half the original price quoted. I was given the option of either agreeing to this reduced rate or having my phone returned to me. I asked for my phone to be returned to me. In January 2020 my phone had still not been returned to me. I have been in email correspondence with Phone Convert for weeks now; first they told me that they have lost my phone and offered me another reduced price. I refused this rate. Finally they agreed to pay me the original price quoted, I have had weeks of excuses saying they have sent the money or will send it the next day but I still have not received my money!! I am disgusted with the service I have received! I also asked for a telephone number so I can’t contact over phone rather than email and have been ignored! Do not use this company!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“I am owed money. The reviews say it’s quick and easy, but it’s clear they are written by the employees or owners. I have been waiting over two weeks and promised payment two times. I have asked for my phones or the money but I am being ignored. DO NOT USE THEM. IT IS A SCAM”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“I’m still waiting for my payment”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“This company rips people off. They take your electronics and don’t pay you. I have been promised pay more than once by them and have not received it. Do not do business with them.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“I sent in my phones last week. I received an email about them needed to be reset. I was told that I would either receive money or my phones back. That was last week, I have not received payment, my phone or any communication since. I sent in four phones and I have gotten nothing for them. I will report this to police and citizens advice by end of week. I am so upset. I have reported to Action Fraud and I have the address I sent the phones too, as it is located in Cornwall I will report to Devon/Cornwall police. DO NOT SEND THEM YOUR PHONES. I didn’t want to believe bad reviews but they are legit. I have sent FOUR phones and was quoted 200£ and have not received ANYTHING. UPDATE 17/1: I finally heard from them as I left a bad review. I was quoted 229£ but received an offer for around £70. I was told i would receive payment on 17/1 at end of day.... and since they were taking care of this was asked to remove my review. I have still not received the payment as of 18/1. UPDATE: 20/1: I was contacted after chasing my payment - was told on 19/1 that if I had a paypal they would pay me immediately. I gave them that information-14 hours later. I am still awaiting payment. They’ve asked me to remove this review - once this is sorted out, don’t really want to. I shouldn’t be having to chase the money that they promised me multiple times. THIS IS JOKE. DO NOT USE THEM”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“I sent in my phones last week. I received an email about them needed to be reset. I was told that I would either receive money or my phones back. That was last week, I have not received payment, my phone or any communication since. I sent in four phones and I have gotten nothing for them. I will report this to police and citizens advice by end of week. I am so upset. I have reported to Action Fraud and I have the address I sent the phones too, as it is located in Cornwall I will report to Devon/Cornwall police. DO NOT SEND THEM YOUR PHONES. I didn’t want to believe bad reviews but they are legit. I have sent FOUR phones and was quoted 200£ and have not received ANYTHING. I finally heard from them on 17/1/2020, as I left a bad review . I was quoted 229£ but received an offer for around £70. I was told i would receive payment on 17/1 at end of day.... and since they were taking care of this was asked to remove my review. I have still not received the payment as of 18/1. UPDATE: 20/1: I was contacted after chasing my payment - was told on 19/1 that if I had a paypal they would pay me immediately. I gave them that information-14 hours later. I am still awaiting payment. They’ve asked me to remove this review - once this is sorted out, don’t really want to. I shouldn’t be having to chase the money that they promised me multiple times. THIS IS A JOKE.”
Helpful Report
Posted 4 years ago
Connor
Unverified Reviewer
“Sold my phone on Monday and I have not heard anything since and they seem to be ignoring my emails.....”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Sent my phone and nearly 3 months later still not received my payment I’ve asked for my phone to be returned which Damon said they’d do but nothing yet. They’ve also stopped answering my emails -DO NOT USE THIS COMPANY!!!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Fraudulent ' company'. Offered me £60 and was supposed to offer free return postage if offer wasn't satisfactory. Cane back to me offering £5 and telling me I'D have to pay to have it returned. Avoid avoid avoid!”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Still waiting for payment having received an email on 18/12/19 saying 'Awaiting Payment'. Awful communication and now no longer replying to email. 1 day payment is a con!! No phone number to actually speak to someone on.”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“BEWARE FRAUDSTERS - reported to Action Fraud December 30th 2019: At the end of October, I found the company, (Phone Convert) via a google search when I wanted to dispose of my old mobile phone after purchasing a new one. I filled in the form to get the device valued and accepted their offer of £90 for my iPhone 6s. I was then away for about 10 days and when I returned I had received a bag to send the phone off to them in. I also received an email from someone called Damon on 4th November asking if I had received the bag as they had not received my phone. I explained I had been away and then packed up the phone the same day to send to them. I heard nothing back so chased payment on the 15th November via email and got the response "Sorry for any delay we have been having server issues." I chased again on the 25th November and received a set of automated emails asking me to accept a lower price for my phone (£71) as there was an issue with it - I accepted this and received confirmation but no money was forthcoming. I chased on 25th November and received an email payment confirmation but no money. I emailed again on 9th December but heard nothing and no money has been forthcoming”
Helpful Report
Posted 4 years ago
Sharon
Unverified Reviewer
“He has completely ignored in returning my phone XS Max or paying me . He had my phone since November, basically have stolen it and Christmas has passed and nothing . His comments and lies about having returned it is disgusting to think they can treat customers by taking there goods and not paying . I have now filed a report against you and your company to fraud”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“They agreed to purchase two iPhones from me via their website. Texted me on receipt of phones 22nd October 2019, here we are end of December with no payment. Each time I request payment or return of phones they come back with a request for information. They are stalling and I obviously intent on conning me out of my phones. Keep clear of this company they are not to be trusted.”
Helpful Report
Posted 4 years ago
Ben Cooper
Verified Reviewer
“Please use another company, communication is terrible, i'm at the point where i'm waiting for them to pay but i don't think it will happen, they have until the end of the week them i'm reporting the phone as stolen and taking matters further with Action Fraud.”
Helpful Report
Posted 4 years ago
Sharon
Verified Reviewer
“Hi I have not heard anything from Damon again whatsoever. I’m ringing the police this afternoon to put in a stolen complaint against the company Ive given Them a chance to reply back about returning my phone Or to not put the money in my bank, but nothing . I cannot believe how many people they have actually done this to including me by taking our phones and not paying up . I have all your emails which I will use as proof as you not paying me as it’s been a lie after lie. I have read all the peoples reviews and is very upsetting that you can do this to us . If I don’t get my money transferred or proof of return today I will file the report . I will be getting my phone blocked and reported this afternoon .”
Helpful Report
Posted 4 years ago
Anonymous
Verified Reviewer
“Avoid avoid avoid sent two phones in both phones they then deducted the price of quotation which I accepted as it was only by about £10 that’s been about four weeks ago and I’m still waiting for the money I keep getting told it’s been paid in I keep getting told they’ve had a glitch on the computer looking through the reviews it seems the only person of contact is Damian and lots of people are having the same issues that I’ve had which obviously is incorrect I’ve sold phones in the past and have the money within 24 to 48 hours this is a matter I am going to take further I’m all for new business is starting out but they in my opinion they are frauds no payments been made to me and we have asked for proof of this I’m now getting ignored”
Helpful Report
Posted 4 years ago
Donna Bell
Unverified Reviewer
“I have sent 3 contact requests to Phone Convert to ask when my payment will be received for my Galaxy S8. The have had my phone for 10 days and no one has contacted me to advise. Never had such bad customer service where NO contact is made. If I hear nothing by this weekend I will be reporting as stolen which I don't want to do I just want my money.”
Helpful Report
Posted 4 years ago
Hannah Humphries
Verified Reviewer
“Sent my phone to sell. Have not received any payment. It’s been nearly 2 weeks. Will not recommend to anyone. Con artists.”
Helpful Report
Posted 4 years ago
Hi, We have been trying to contact you about your device but the email on your account keeps returning our messages. Please contact us at info@phoneconvert as we have not heard from you? Regards, Phone Convert
Posted 4 years ago
Zara Stacey
Verified Reviewer
“I had two old phones to sell. I done an online comparison and found a company who would offer me £140 for one device and £149.00 for the other. I sent the devices at my own expense (nearly £8) as the Royal Mail label the company sent me did not work . I sent the phones on 30/10 tracked to Phone Convert, 7 Bosinney Road, St. Austell,Cornwall,PL25 4UL. The Return Address listed was Damon Mulready, Phone Convert, The Old Bakery, Truro, TR11QH. A person named Damon Mulready assured me that I would have the cost of postage refunded. I then had no communication until 4/11 when I received an email to apologise for him not sending the trade in pack. I had already sent the parcels tracked and knew they had been delivered, so I contacted phone convert to ask what was happening. Damon then told me that he had emailed me regarding one of the devices being locked to a Google account. I removed the device from the Google account, and then was told that this wasn’t correct and it could be done by an "engineer" and he would be in touch once the phone had been reset. On the 13/11 I had to chase up communication again, further apologies and excuses were given. I then asked for my devices to be returned as it was clear to me this company can not be trusted. On 17/11 I still had not received any reply so I chased up again to be told the system was not working correctly and I should have received new quotes. My Iphone 7 has always had a case covering the front and back of the device and did not have a mark on it. The Samsung was also in excellent condition. I replied that no quote had been received and as mentioned in the previous email I wanted my devices returned immediately. I once again received no reply, I then emailed to say that I would be contacting the relevant authorities to report theft as I have evidence that my devices were received yet no payment has ever been made. I then received 10 emails within minutes with both devices stated as having a problem and therefore new quotes had been sent. Damon claims that my Iphone had a crack in the bottom and therefore was worth £35 less than quoted originally. Surprisingly the Samsung is also apparently "damaged" and therefore the quote is for £39 less than originally stated. I declined both new quotes immediately but I am just waiting for the next excuse/ lie about why the devices still have not been returned. I have sent multiple emails requesting my devices back and no response. I have reported to Trading Standards and Action Fraud.”
Helpful Report
Posted 4 years ago
Iva Stoycheva
Verified Reviewer
“I traded my iPhone7 and got a quote of £170 which was better than most places. After I received the trade pack and sent my phone had to chase few times to find out what is going on as Hermes showed that the phone was delivered ages ago. When I finally got an over it was £131 which was obviously a lot less than the original one however I did not want to go through all the hassle with another company so accepted. After I chase numerous times Damon who seems the only person that replies to the queries on email said that they've had technical issues and unable to process any payment. Hence why I asked to have my phone back in this case. I didn’t receive the money or phone for another 2 weeks so chased again and he finally transferred £65 which looked like it came from his personal account and said that the rest will follow. 2 weeks on and I’ve not received anything. Very poor and disappointing communication, service and experience! STAY AWAY!!!!”
Helpful Report
Posted 4 years ago
PhoneConvert is rated 4.2 based on 913 reviews
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