PhoneConvert Reviews

Name: PhoneConvert
Rating: 4.17

4.2 Rating 912 Reviews

79 %

of reviewers recommend PhoneConvert

Company Reviews

Questions

Metrics

4.2

Based on 912 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Visit Website

Phone:

0172677416

Email:

damon@phoneconvert.co.uk

Location:

Phones,Po Box 293
PL25 9FE

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PhoneConvert 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent phone . Have advised can’t find on their system! As having issues with it . First time and last using this company. Will be contacting Royal Mail and raising complaint. £125 . Used other companies in past no issues at all. AVOID”

Helpful Report

Posted 4 years ago

“Hopefully you read all the reviews and not the ones phoneconvert put on here. Don't use these they are a scam wish I lived closer to there drop off point. Take them to court and hope we get our money back”

Helpful Report

Posted 4 years ago

“Said they had received my two phones and that they are both locked. I cant verify if this is true or false, so emailed login details to them to unlock. Have not heard nothing since and phones were not returned. My advice would be use your supplier or contract company only £5-£10 difference”

Helpful Report

Posted 4 years ago

“Phone Convert took delivery of my phone (I have a photo to prove it)and have lied about losing it. They are now ignoring my requests to have my phone returned or to be paid the amount promised.”

Helpful Report

Posted 4 years ago

Dear Jodie, Hermes claimed to have delivered your phone but unfortunately this was not the case as we have explained to you. We had to collect it from the depot and once we did we confirmed to you we had it and you wanted returned immediately which we understood and have done. Regards, Phone Convert

Posted 4 years ago

“Terrible service.......I received an email on 10th April confirming payment was sent. I am still waiting for payment. Initially when I contacted them I received replies apologising that I had not received a cheque and was assured when I provided my bank details that payment would be sent within 72 hours. I have still not received payment and have sent several further emails without reply. I have sent another email today giving the option to resolve before I escalate to the ombudsman. I wish I had read the reviews before selling my phone to this company, I can only think that the positive reviews are fake (something which was in the news recently)”

Helpful Report

Posted 4 years ago

“*** My review is 0 stars not 4! ***”

Helpful Report

Posted 4 years ago

“You folks are a complete fraud. Was completely deceived by the rating. Traded my samsung almost 3 months ago and I have not received anything. They only replied after sending a police threat message asking for my bank details and after a month nothing has happened. Asking to have my phone back. Very Sad!”

Helpful Report

Posted 5 years ago

“I am with all the people who had bad a bad experience as I have had the same - 3 weeks before the phone was marked as arrived then offered me 2 pound the phone was marked but worked fine. Then I received an email saying payment was made £2 yes its not about the money still nothing?? - something is not right about this company and think they need looking into in respect of all the bad reviews - PLEASE DO NOT send a high valued phone here - please go to mazuma or someone and take a little less money trust me it be worth it - VERY DODGY company!”

Helpful Report

Posted 5 years ago

“Genuinely worst company I have dealt with. Almost 2 months after sending my phone and still no payment. Dozens of emails sent replied with promises of payment yet nothing recieved. I have lost patience and will be referring this to trading standards.”

Helpful Report

Posted 5 years ago

“This company is a fraud they get you phone and don't pay you what was offered and I have not had my phone returned. They basically stole my phone by misleading advertising to get your phones.”

Helpful Report

Posted 5 years ago

“"sold" this bunch of fraudsters a phone in march no money received no phone returned just a bunch of theives company now reported to Action Fraud because that's all this is. FRAUD”

Helpful Report

Posted 5 years ago

“I wouldn’t even leave 1* but have do leave something for a review, what a terrible company with terrible customer service. Almost 6 weeks later I’ve received nothing despite numerous emails, the call is now rolling to take this further.”

Helpful Report

Posted 5 years ago

“DO NOT USE!!! SCAM!!! Do not be fooled by their reply email saying they will help. This is to give you false sense of security. SCAM COMPANY!!! They have never responded to numerous emails.”

Helpful Report

Posted 5 years ago

“Was told bank transfer had taken place 9th and cheque was in the post 10th April and we've received nothing. No response to emails. Ref 363960 for 2 iPhones. Totally fake company. This will be taken further”

Helpful Report

Posted 5 years ago

Hi, We have not received one email from the email address associated to that order number. We were unaware of any issue regarding payment or anything else. Please contact us at info@phoneconvert.co.uk, we can then investigate and fix any issue for you. Regards, Phone Convert

Posted 5 years ago

“Accepted offer 5 days ago and no communication since No payment and they do not respond to emails”

Helpful Report

Posted 5 years ago

Dear Jackie, We have been in constant contact and dealing with your order. Regards, Phone Covnert

Posted 5 years ago

“Avoid , they will not pay and they will keep what ever you have send to them , be aware !”

Helpful Report

Posted 5 years ago

“Avoid , they don’t pay and you will lose what ever you sent to them . Be super aware”

Helpful Report

Posted 5 years ago

“Yet again still no response from numerous emails sent. This company needs to be shut down. I hope everybody reads these reviews before thinking of using them wish I had done the same 😢😢😢”

Helpful Report

Posted 5 years ago

Hi, We have contacted you as your payment details are not correct and keep bouncing back. Regards, Phone Convert

Posted 5 years ago

Dear Danielle, Your provided the wrong bank details and confirmed this. Once we had the correct ones payment was made. Regards, Phone Convert

Posted 5 years ago

“DO NOT USE, THEY DO NOT PAY, THEY STEAL YOUR PHONES”

Helpful Report

Posted 5 years ago

“This company is not even worthy of 1 star they are absolutely appalling and would not even recommended to my worst sworn enemy!!!! I failed to read the reviews and comments before hand and now wished that i had!!! I got sent an envelope to post my phone in quick enough but I've had nothing but agro and problems from them. Didn't receive any email until a week later and alot of emails from me that they had received my phone and then at the exact same time sent me an email saying my phone was faulty and they had lowered my price. My phone worked perfectly fine when it went to them in its box!!! So i clicked that i agreed on the price because i had waited long enough and expected to bank transfer the money that day to be sent an email saying my cheque was in the post and id be getting it soon when i had specifically stated that i would like a bank transfer. A week later im still waiting for my cheque and even wondering if im going to recieve one!!! I WILL be seeking legal advice soon and also contacting the police as i seem to not be the only one!!! All the good comments are clearly fake or those people got extremely lucky!!! You people should be absolutely ashamed of yourselves!!!!”

Helpful Report

Posted 5 years ago

PhoneConvert is rated 4.2 based on 912 reviews