PhoneConvert Reviews

Name: PhoneConvert
Rating: 4.17

4.2 Rating 913 Reviews

79 %

of reviewers recommend PhoneConvert

Company Reviews

Questions

Metrics

4.2

Based on 913 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2 out of 5

Visit Website

Phone:

0172677416

Email:

damon@phoneconvert.co.uk

Location:

Phones,Po Box 293
PL25 9FE

Write Your review

Tell us how PhoneConvert made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

PhoneConvert 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They received my phone I contacted them about the money and no answer from them.is there any phone number where I can call? I will take them to court I will meet with the lawyer”

Helpful Report

Posted 5 years ago

“My previous reviews have been deleted...so I will be reposting... Furter update... My phone has been STOLEN... Action Fraud and the Police is investigating and if won’t get my money back will be taking them to court. No answers from Phone Convert... FURTHER UPDATE!!!! ........29th March Message from ‘Will’ 'after chasing them (Hermes) and going to the depot. Your package was found and with an empty box inside and I know from your responses this is not the case. I have taken this further but I cannot do anything until there lost prevention contact me. I will be getting Hermes to pay you for this'... I have then contacted Hermes and I have chat with them online... They have received the update from the courier that the parcel was delivered at reception (the courier has scanned it as Secure Delivery) I have reported this to Action Fraud and Trading Standard... (they are investigating this case) and I will take people responsible for this to court if I won’t have my money back... FURTHER UPDATE!!!! ........28 March Finally received reply from Will... they didn’t received my previos emails (unless I’ve received all copy of emails I’ve sent saying they will reply as soon as possible)... 28th March ‘Sorry we didn't received your previous email We unfortunately haven't received your item but Hermes have stated we have. I will contact them now to obtain all details. We have a secure locker they should be placed in or we sign for them. I will be back in touch. Today 29th March ... still don’t know what happened with my phone...and who will give me my money back... I have send another email specifically asking for any updates before Saturday (if they have contacted Hermes, what did they say, where is my phone????)... no response at all... " Order number #36251 First negative review in my whole life. Received pre paid bag within a couple of days, sent phone recorded delivery. Have receipt from Hermes (which clearly says phone has been delivered on 22/03/2019 at 14.49- left securely in porch). I have emailed them on Tuesday (26/03) and Wednesday (27/03) but had no response (I have checked spam too). They say that they will respond within 3 hours on their site but that has not happened. Have tried ringing but no response, sent fb message- no response. Still awaiting confirmation and payment. Very poor communication. Impossible to get hold of anyone on the telephone, fb and emails. No response from company..no cash in bank as promised. They have had my iPhone for 6 days now and I've not heard anything. Genuinely concerned. If I won’t receive any response till end of this week will be reporting this company to the Trading Standards and the Police. Very disappointed....”

Helpful Report

Posted 5 years ago

“No receipt when I know that they’d had it just over two weeks ago”

Helpful Report

Posted 5 years ago

“Sent my phone off and they received it week ago. No update at all and no response to emails. Their phone number is also disconnected. Have reported to trading standards.”

Helpful Report

Posted 5 years ago

Hi, Your order has not been received and new quote has been sent to you which has not been responded to? I have sent it again for you. Regards, Phone Convert.

Posted 5 years ago

“I have never been more disappointed in a company. I sent my phone of nearly a month ago finally got an offer then an email to say a bank transfer had been made but still no payment recieved 2 weeks later. Unfortunately I did not read the reviews before using this company only looked after sending my phone because of how long I was waiting to hear from them to say they had recieved my phone. I have reported this company to the police and action fraud, just waiting on a reply to see what steps I can take to getting my phone back. AVOID THIS COMPANY AT ALL COSTS, MOST DEFINITELY A FRADUALNT COMPANY”

Helpful Report

Posted 5 years ago

“Avoid !!!!! Take notice of the high number of negative reviews and use a different company. They offered me £210 for my year-old Huawei P10 Mate Pro on the 22 Feb which I accepted and sent them my phone by return. (Trade in id 360123) They confirmed receipt on the 1st March and since then nothing. No communication no payment no phone. Forget their claims that they endeavour to answer emails within 3 hours. I have sent them numerous emails asking for an update (or for them to return my phone) which have gone unanswered. When I have managed to get a reply, it’s been sent late at night with some general comment like I will look into it or we have sent a cheque (which never comes). If you read the other reviews you will see this is a regular tactic. I am now in the process of reporting them to Action Fraud and taking legal action. Don’t be their next victim use someone else. You may not be offered the same amount but you have a better chance of getting your money.”

Helpful Report

Posted 5 years ago

“Avoid !!!!! Take notice of the high number of negative reviews and use a different company. They offered me £210 for my year-old Huawei P10 Mate Pro on the 22 Feb which I accepted and sent them my phone by return. (Trade in id 360123) They confirmed receipt on the 1st March and since then nothing. No communication no payment no phone. Forget their claims that they endeavour to answer emails within 3 hours. I have sent them numerous emails asking for an update (or for them to return my phone) which have gone unanswered. When I have managed to get a reply, it’s been sent late at night with some general comment like I will look into it or we have sent a cheque (which never comes). If you read the other reviews you will see this is a regular tactic. I am now in the process of reporting them to ActionFraud and taking legal action. Don’t be their next victim use someone else. You may not be offered the same amount but you have a better chance of getting your money.”

Helpful Report

Posted 5 years ago

“My phone has gone missing and have contacted them several times but they have not replied to any email I have sent. Don’t use this company as customers service is none existent”

Helpful Report

Posted 5 years ago

“Order number #36251 First negative review in my whole life. Received pre paid bag within a couple of days, sent phone recorded delivery. Have receipt from Hermes (which clearly says phone has been delivered on 22/03/2019 at 14.49- left securely in porch). I have emailed them on Tuesday (26/03) and Wednesday (27/03) but had no response (I have checked spam too). They say that they will respond within 3 hours on their site but that has not happened. Have tried ringing but no response, sent fb message- no response. Still awaiting confirmation and payment. Very poor communication. Impossible to get hold of anyone on the telephone, fb and emails. No response from company..no cash in bank as promised. They have had my iPhone for 6 days now and I've not heard anything. Genuinely concerned. If I won’t receive any response till end of this week will be reporting this company to the Trading Standards and the Police. Very disappointed....”

Helpful Report

Posted 5 years ago

“Looks like I've been ripped off Sent Samsung s7 off and no reply looks like these positive reviews are made up and on here Address couldn't be any closer to the end of the country have to look into seeing a solicitor to get my money back phone number apparently not there's”

Helpful Report

Posted 5 years ago

“1 week later still not been paid for my phone they have not replied to any messages since Monday, my device sat in the post office from Friday 15th March 19 then it was finally collected on the 20th March 19 by Mulready. Seeing it had been collected I sent another message today saying you have my phone now will you test and pay, but they have not updated on the trade ticket on their website and continue to Ignore all messages and now I'm growing concerned they will not pay me for my device, does this company have cashflow to pay or are they going to break a new phone and offer less what is the game here. I told them my personal situation that I need the money quickly they just didn't respond this is the slowest process I have ever witnessed I'm at my wits end as it is a lot money. I want the money as agreed by Friday evening or I will take matters a lot further with the relevant establishments. Order No. 362317”

Helpful Report

Posted 5 years ago

“I have sent my phone to them and no payment received! Tried to contact them few times but was impossible yo get through to them. DO NOT RECOMMEND!”

Helpful Report

Posted 5 years ago

HI, We have not received your phone and requested how it was sent and tracking details? Regards, Phone Convert

Posted 5 years ago

“Sent 2 Iphone 6S Plus's in. Been emailing to see if they've returned them due to the man claiming one was faulty yet they both worked before sent them in. They have blocked my email so I dont know if they have been returned! Please avoid as see like scammers!! Received no payment & no update on whether my phones have been returned!!”

Helpful Report

Posted 5 years ago

Dear Nikki, We have communicated with you the whole time and sent you photos of the activation lock and returned the handsets free of charge. We cannot pay for a device that is locked to you account as we cannot use the device or reset it. This is explained in the letter. We have not blocked your email we just had a server issue this morning which is now fixed. Regards, Phone Convert

Posted 5 years ago

“Still awaiting payment for my fathers phone sent in over 6 weeks ago, having been promised over and over again it’s being sent they are now not replying to emails or messages, please do not use this company unless you want to be out of pocket!”

Helpful Report

Posted 5 years ago

Hi, As we have stated on a number of occasions a new quote was supplied to the email that is provided with order 358259. We cannot change this without the account holders 358259 permission and this needs to be accepted or rejected. We have also offered to return the device but have not had confirmation of the return address. We have not received an email from the one related to the this review but we have to the ones sent with the order number attached. We will be happy to help please contact ourselves with the account holder. Regards, Phone Covnert

Posted 5 years ago

“ALL THESE REVIEWS ARE FAKE! THIS COMPANY IS ONE BIG SCAM, THEY RECIEVED MY PHONE OVER 2 WEEKS AGO, NO PAYMENT, NO REPLY TO MY EMAILS. DON'T BE TEMPTED BY THE HIGHER OFFER, USE ANOTHER COMPANY, AVIOD AT ALL COSTS”

Helpful Report

Posted 5 years ago

Dear David, Unfortunately this is an error by ourselves, your order was stuck in pending and we did not pick this up . I do apologise and have contacted you via email. Regards, Phone Convert

Posted 5 years ago

“as you keep on removing my reviews I will keep re-posting as and when i see fit, funny how i am choosing to do this the same as you done with your emails and our 1000 pounds worth of equipment..... KARMA is a dish best served cold......DO NOT USE THESE ROGUES.....THEY WILL LIE AND GENERATE RUBBISH, ALL REVIEWS ON HERE ARE FABRICATION(IN MY OPINION)......THEY WILL TAKE YOUR PHONE KEEP YOUR PHONE SELL YOUR PHONE AND NOT PAY YOU.....PLEASE CONTACT THE CYBER CRIME POLICE UNIT, TRADING STANDARDS AND BBC WATCHDOG, I CANNOT WAIT TO SEE THEM ON ROGUE TRADERS......CHECK BUSINESS HOUSE FOR DIRECTORS NAME AND FEEL FREE TO REPORT HOW YOU CAN. THEY REMOVE YOUR NEGATIVE FEEDBACK TO GET OTHER PEOPLES MONEY.....PLEASE DO NOT USE.....AM LIKE A BAD SMELL WILL AND DAMON......NOTHING SHORT OF CRIMINAL WHAT YOU ARE DOING.....AM SURE YOUR CHILDREN ARE PROUD :) MERRY CHRISTMAS :)”

Helpful Report

Posted 5 years ago

“Fraudulent Charlatans - refused to pay or return my phone. Even the Director made false promises. Waiting since Christmas 2018 3 times they have lied saying money has been transferred. Then asked for the Bank details again promising that they would actually send money.”

Helpful Report

Posted 5 years ago

Hi, PAyment was sent on the 03/01/2019 to the details you provided. Would you kindly contact us via email or messenger and confirm them please? We have not had any notice this hasn't been completed, but we are more than happy to help.. Regards, Phone Convert

Posted 5 years ago

“I sent my phone in January and this company confirmed that they had received my phone. However, Wil said my phone is locked to ICloud and he will send it back to me. I sent numerous emails with asking them to send my phone with insurance and also asked the tracking number but ever since they are ignoring me. It’s a shame as the money was supposed to be my son’s Christmas present. I believe that this company has stolen my phone like other people said.”

Helpful Report

Posted 5 years ago

“Phone convert have basically stolen my deceased fathers phone! They offered a fair price for the phone and as we were trying to raise money for my mother we sent in their pre post bag and they confirmed they had received it and that was the last communication we have had from them. Numerous emails and messages have been sent no telephone calls replied to. I am absolutely disgusted about the way they have treated my mother and are now trying to take this matter to court.”

Helpful Report

Posted 5 years ago

Hi, I am sorry you feel this way but we do not steal phones and have replied to the email we received. We have also sent a new quote for the device on 4 occasion with no response and once accepted or rejected the phone will be paid for. Otherwise please respond on here and once I again I will contact you. We are here to help. Phone Convert

Posted 5 years ago

“Complete sham company, sent my phone on 18th January, still not had my phone or payment - nothing. Illegal company, please take this warning and avoid at all costs. My situation now been handled by my employers, firm of solicitors - very handy!!!”

Helpful Report

Posted 5 years ago

PhoneConvert is rated 4.2 based on 913 reviews