Picframes.co.uk Reviews

Name: Picframes.co.uk
Rating: 4.74

4.7 Rating 5,438 Reviews

95 %

of reviewers recommend Picframes.co.uk

Company Reviews

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Metrics

4.7

Based on 5,438 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01270625675

Email:

sales@picframes.co.uk

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Picframes.co.uk 5 star review on 6th March 2022

240

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Non-standard size frame required - perfect size received with very swift service and excellently packaged.”

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Posted 9 years ago

“We love our picture frame it is very stylish & is a perfect complement to our decor. The quality of the frame is very good. The service & delivery were excellent. We will definitely use this company again.”

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Posted 9 years ago

“I love coming to Pic Frames- they never disappoint on price, quality or delivery. I've had almost all the pictures in my house framed by Pic Frames and they look wonderful. I can't thank them enough for providing such an excellent service. I'll continue to use them for years to come.”

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Posted 9 years ago

“very quick service and website easy to use”

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Posted 9 years ago

“Excellent service and quality, I will definitely be using again and would highly recommend :-)”

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Posted 9 years ago

“Second time ordered from this firm. The quality of the frames are excellent,prompt delivery and excellent packaging. Everything you need to hang your pictures included. Highly recommend.”

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Posted 9 years ago

“I ordered two frames as I had odd sized prints to frame. The choice was great, colours and finish varied. They arrived quick and well packed. I have recommended them to colleagues at work. Defiantly use them again, very happy.”

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Posted 9 years ago

“In this instance the silver frame I ordered was not shown on your website as containing the many other colours which are on the delivered frame.”

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Posted 9 years ago

“Excellent, easy to use website. All you need is the size of your picture/image and Pic Frames will do the rest for you. Ton of options on the website that are easy to understand, and add to creating a more complete framing experience. When they promise 5 working days delivery, they certainly mean it, a very reliable service. Will always use for frames. Never have a need to go anywhere else.”

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Posted 9 years ago

“Quick and everything was very organised”

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Posted 9 years ago

“Very pleased with frame & mounts. Easy to order & quick delivery.”

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Posted 9 years ago

“Looks lovely, was the best value option I could find after a prolonged period of trawling, and arrived on time. Thanks!”

Helpful Report

Posted 9 years ago

“The frame was just what I wanted, however the delivery service was rubbish: Here is a copy of my complaint to them and their reply: I want to complain about the service I have so far received. From all I can find on your web site you appear to be completely focused on "senders" rather than the receiving customer so I will be informing the sender of the service I have received and your response to this complaint, if any. The parcel was collected on 27/10 for delivery on 28/10 and I received a text to that effect but there was no delivery time. I could not be certain I would be in all day on 28/10 so I changed the delivery to 30/10. However on the morning of 28/10 I received a text saying the parcel would be delivered that day so I abandoned my other commitments (one of which was to see my GP) and stayed in all day. Bit it was not delivered and I received a text saying it could not be delivered as no one was in??? I checked on line tracking which said: 28 Oct 2015 10:40 Ipswich We were unable to deliver your parcel as there was no one present to sign for the delivery; we left calling card number 83334646 !! I tired to phone on the 08448240501 number which web site said was open till 10pm but it was just an automated service saying the operator service was now closed and that parcel couldn't be delivered but it would now be delivered on 30/10. However on the morning of 29/10 I received another text saying the parcel would be delivered that day so I again abandoned all my other commitments (including my GP) and stayed in all day. Bit again it was not delivered and I received a text saying it could not be delivered as no one was in??? I checked on line tracking which said: 29 Oct 2015 10:40 Ipswich We were unable to deliver your parcel as there was no one present to sign for the delivery; we left calling card number 83354365 !?!?! The text was sent out at 1851 so by the time I responded to it as the day before it was just an automated system and your calling centre was closed. I was concerned that the delivery was being attempted at the wrong address as no one had called here so I phoned this morning when I was assured that no attempts to deliver the parcel had been made... This meant I had wasted two days stuck at home waiting for a parcel that wasn't being delivered.. it makes a complete mockery of the idea of an hour delivery slot when we don't even know what day. I am now waiting for a text to tell me when it will be delivered as I am desperate to see my GP and if I don't see them today I may have to wait until some time next week. It is difficult to express my dissatisfaction over what has happened, but if you have any empathy I am sure you would understand how I feel. I await your explanation and some assurance that changes will be made to prevent such incompetent service in the future. (PS the matter I wanted to see my GP for turned out to be potentially serious. Such that when I did get to see them they fast tracked me for an urgent endoscopy and I am concerned that the delay may have effect on the outcome) Interlinks response: Good afternoon P Powel, Thanks for getting in touch with us and sorry for delay in reply. I am concerned to hear that you have had mix messages about your delivery, I can see ask you did request this parcel to be delivered on 30.10.15 and out driver by mistake took it out for delivery, the delivery was then void off his rout. However you was not sent this information that the driver will not take place on that day, this is our system error and please accept my sincere apologies about this error. I am happy to see this has since been delivered and signed for today I am sorry you have had a bad experience with our delivery service. Kind regards Bella Interlink Team I HAVE NOW RECEIVED MY TELEPHONE BILL FOR THE CALLS REQUIRED TO SORT OUT INTERLINKS MESS, OVER £20! IF I EVER HAVE A PROBLEM WITH THESE PEOPLE AGAIN I WILL BE CONTACTING THE SENDER. I DID NOTHING WRONG AND I HAVE TO WONDER IF ANY OF THAT £20 GOES TO INTERLINK. ITS DISGUSTING THE TIME WASTED, THE FRUSTRATION AND THE COST TO ME TO SORT OUT THEIR INCOMPETENCE. PERHAPS YOU MIGHT LET ME KNOW YOUR OPINION AND WHETHER YOU INTEND TO INFLICT THEIR INCOMPETENCE AND EXPENSE ON OTHER INNOCENT BUYERS.”

Helpful Report

Posted 9 years ago

“I have rated the communication as POOR, simply because I have had no response to an issue. I ordered mounts for two pictures, each one with top and bottom mount. They arrived as promised within the stated delivery time. They are the right size and are exactly what I expected when I ordered. However the corner of one of the mounts was damaged in transit. I have sent a photograph to the email address and have also emailed directly from the PicFrames website. I received my order on Thursday the 29th of October and emailed immediately on receipt of the faulty item, but have as yet had no acknowledgement of my email. There was no answer on the Customer Service telephone, not even an answerphone message. I run a business myself and am very aware how important it is to keep in touch with my customers. I'm not sure where to go from here. I do want to order another mount but am wary of the lack of Customer Contact, which has put me off. I hope to hear from you now. Sarah Dommett : order number 100033550”

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Posted 9 years ago

“The team were quick to answer any of my questions and I'm really pleased with the customised frame. Definitely recommend and will use them again.”

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Posted 9 years ago

“Picture frames arrived on schedule and look really good. One slight problem was that the cord and hangers were only supplied for one instead of two frames. However a quick phone call resolved the issue and the second set will be put in the post. Thank you.”

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Posted 9 years ago

“Excellent service proving an excellent product at a very good price.”

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Posted 9 years ago

“Thankyou so much to PicFrames for such swift and prompt service . Bought a gold frame for my cousins Goden Wedding Anniversary, and both she and her husband are delighted with it . Many Thanks C J .”

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Posted 9 years ago

“Website easy to navigate and order exactly what you want. Kept up todate with delivery times. Product is first class, the best quality frame I have ever seen.”

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Posted 9 years ago

“Very happy. Easy custom framing, quick turn around. Thank you!”

Helpful Report

Posted 9 years ago

Picframes.co.uk is rated 4.7 based on 5,438 reviews