Picframes.co.uk Reviews

Name: Picframes.co.uk
Rating: 4.75

4.8 Rating 5,432 Reviews

95 %

of reviewers recommend Picframes.co.uk

Company Reviews

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Metrics

4.8

Based on 5,432 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

01270625675

Email:

sales@picframes.co.uk

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Picframes.co.uk 5 star review on 6th March 2022

240

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very Pleased with the quality of the product I bought.”

Helpful Report

Posted 3 years ago

“Good quality for the price. Step by step emails on the progress of the order. Would definitely recommend this company.”

Helpful Report

Posted 3 years ago

“I am astounded by the quality of our frame - it really is so intricate and the gold really stands out! The only thing that detracted from my experience was the communication from the company. I received two emails in error..the first stated that my frame was with the couriers which got me all excited..the second a few days later was to tell me they had just started working on it. A few weeks down the line and no further contact left me wondering where the frame was. I had to reach out to the company (via email as calling wasn't an option) to then get a response saying that they were waiting for materials to arrive. Having said this, Mike was excellent in responding to those emails and I did feel that my situation was given due consideration by his team.”

Helpful Report

Posted 3 years ago

“Excellent communication and service in spite of the Corona restrictions. The frame I ordered is superb. Lovely finish and perfect size of frame and the mounts. Thank you. The only thing I would ask is that some instructions on how to hang the frame be included with the frame or at least a link to the internet showing instructions on how to do this.”

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Posted 3 years ago

“pleased with the frames, all is good!”

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Posted 3 years ago

“Regrettably I managed to order the wrong style of frame but do not know how, however with little effort I have managed to adapt the frame to suit. Service was good and and well informed at all stages, I would use the site again.”

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Posted 3 years ago

“I ordered a large oak frame, made to measure. Wood is nice, the finish and joining is good, i recommend the frames.”

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Posted 3 years ago

“Very pleased with the service and product overall. One suggestion however.... - as my frame was large, the white backing card used comprised two pieces taped together. While this is understandable, it was disappointing because a dark coloured tape was used which shows through the light coloured picture I've framed... Hence, remedial work required to mask this - so if you don't have big enough backing card, I suggest you use white tape!”

Helpful Report

Posted 3 years ago

“The ordering process was fine but the time to produce the frames was quite lengthy, although this was explained carefully by the business and I was in no particular hurry. They were promised for delivery by DHL on a Friday but didn’t arrive until the following Monday. This was in a timed slot so no need to wait around. The frames were excellent. Size of frames and masks were spot on. The quality was good - not exceptional. Good value for money though and I would recommend this company”

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Posted 3 years ago

“pleased with frame all correct as described”

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Posted 3 years ago

“Good quality but took almost 3 weeks to reach me”

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Posted 3 years ago

“Good service, great frame. Although being packaged very well, the acetate had small crack in one corner.”

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Posted 3 years ago

“Well made frame, little disappointed that side of it was not the same colour as front but apart from that frame was good”

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Posted 3 years ago

“Very pleased with the quality of the frames and will certainly order again.”

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Posted 3 years ago

“I am very happy with the frame, it is great quality and seems to be built very well. The only disappointment was the large volume of plastic packaging that it came in. I would prefer to pay a small premium (as insurance for damage) than receive so much plastic, that I have to put in the bin.”

Helpful Report

Posted 3 years ago

“Lovely frame! My print looks gorgeous in this large frame and I’m super happy with how it looks. There were some minor issues with the backboard not being an exact fit, but it was not problematic enough for me to send back. The wait time was a bit longer than the 10-14days that they had stipulated on the site, but only marginally. All in all, I would recommend.”

Helpful Report

Posted 3 years ago

“Needed a very specific size and professional quality - and has met those requirements. Very pleased with result and will definitely choose you again.”

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Posted 3 years ago

“easy to use website, good quality frames, extremely well wrapped to avoid damage during transports. a good service all around.”

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Posted 3 years ago

“The frame was just what I wanted, I am delighted with it. It arrived well within predicted times. I was a bit hesitant about the Perspex ‘glass’ but it seems to work well and means it is lighter.”

Helpful Report

Posted 3 years ago

“Took a fair while to receive - longer than I thought - but I was kept updated with several emails telling me where the frames were in the production process. Frame were very well packaged which was appreciated. Sizes were good, although one mount seemed to have a slightly larger aperture which meant it only just hid the edges of my print. I think the frame style for my size of frame perhaps were on the brink of being too narrow, as when I lifted the frame and moved it around to get it ready for hanging, there was a bit of bowing on the sides. Looks good on the wall though.”

Helpful Report

Posted 3 years ago

Picframes.co.uk is rated 4.8 based on 5,432 reviews