Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.87

4.9 Rating 4,075 Reviews

97 %

of reviewers recommend Play It Koi

4.9

Based on 4,075 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 5th August 2026

Kenneth

Play It Koi 5 star review on 2nd July 2026

Jed

Play It Koi 5 star review on 15th June 2026

"Steven"

Play It Koi 5 star review on 11th June 2026

William

829

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“long wait for shipping”

Helpful Report

Posted 3 years ago

“Everyone was very nice , but they sent me 2 floating baskets that were defective (rims would not straighten out from packaging ) and they were 6 " smaller than website description . They said I have to pay return freight and I could not return the one I opened. How would I know it was defective without opening it ? Very bad policy . I will never buy anything from them again. Never had a problem with any of the other websites that sell koi supplies.”

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Posted 3 years ago

“I ordered a $5,000 filter / pump / UV kit that said it was to come assembled and it hasn’t, it’s come in random parts and the parts come in randomly on their own, weeks apart from each other. This is a joke and I will recommend everyone stay away from this website. I paid $5,000 for a fully assembled pond filtration system, not just random parts where I have to put it together whenever the final pieces come in randomly without notice, there is ZERO assembly done, ridiculous and false advertising”

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Posted 3 years ago

“Your ad is very deceiving I was expecting the whole UV unit but just got the bulb. Not familiar with this stuff so when I seen the picture I assumed it included everything will be returning for refund”

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Posted 4 years ago

Hi John, Our goal is long-term, repeat customers and I'm sorry that you felt things could've been more clear in this instance. I did review the description of the purchase and it does appear to be clear that what you ordered is just a replacement bulb (which needs replacement every 12-14 mos), but I do think adding your public review to the listing will also help others from making that same mistake. Thank you. Lastly, while you may personally be better off just hanging onto the bulb as all UV bulbs need to be replaced every 12-14 mos anyways, we would be happy to accommodate a return request for the new, unused, and in original packaging 30 days of purchase If this is your desire. You will find return instructions here: https://playitkoi.com/policies/refund-policy Thanks, John and sorry that this first purchase didn't go as you expected. - The PIK crew

Posted 4 years ago

“My order was not correct and the company has not made it right after a week. They seem to be debating whether or not they should make it right.”

Helpful Report

Posted 4 years ago

We are sorry for the delays. The order was incomplete as it was shipped from the manufacturer. We have brought this to their attention and are awaiting updates for resolution. If we could make the process go any faster, we would. Please continue to stay in contact with us via email. As soon as we have any updates on the timeline for re-shipping your missing items, we will be in touch. Should you have any other questions in the meantime, please let us know.

Posted 4 years ago

“After a purchase they blast you with multiple sales emails and apparently they don’t pay attention when you “unsubscribe”. I’ve unsubscribed multiple times and got another email yet again. So, if you want to get blasted with emails from a business that won’t listen, purchase from Play it Koi.”

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Posted 4 years ago

“Someone please call me 770 8550828. LOYCE Kompar. Never received my product.”

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Posted 4 years ago

“I ordered overer a week ago. Recieved one item. Still waiting on 12 to ship.”

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Posted 4 years ago

“The plants were below standard. Roots were separated from water lettuce on all but two. Hyacinths were tiny and yellow ! Informed Play it Koi. The response was dismissive. Would never purchase plants from Play It Koi again if it were the last source on earth.”

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Posted 4 years ago

“I never received the package even though FedEx said it was delivered. I started a case file with them. They are the worst shipper I have ever dealt with and would never use them. This is not the first time they screwed up a delivery. They normally deliver to Sherman Avenue when it should be Sherman Place. If that is the only shipping service you use I will not be other anything from you. Thank you.”

Helpful Report

Posted 4 years ago

“Not well. Your new customer coupon offer is a poorly designed bait-and-switch, even if that's not the intent. I tried to take advantage of it and the email link didn't work. When I asked you to apply it, I got some long-winded excuse for why it wouldn't apply/help, rather than someone simply applying it. Then, my order (my FIRST, and last order) got screwed up, and I had to invest MORE of my time to help you fix your mistake. I was not impressed with how you handled the new customer coupon, and plan to let no less than 9 other pond friends know that your new customer coupon does not work. Had I known you wouldn't honor your new customer coupon, I would have chosen a different site, where my net cost would have been less. Not impressed. As a retired CEO and former founder of several companies, I know that sometimes you need to just apply the discount, even if the details don't 'fit right', as was the case with my order. Your failure to do so has caused me to lose trust in you and you to lose a new customer - exactly the opposite of what your new customer coupon would have accomplished had you simply honored it. On top of that, I intend to let other pond owners know about my experience.”

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Posted 4 years ago

“They don't stand behind their plants that die within the first 5 days”

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Posted 4 years ago

Play It Koi is rated 4.9 based on 4,075 reviews