Play It Koi Reviews

Name: Play It Koi
Address: 18411 36th Drive Southeast, Bothell, Washington
Rating: 4.89

4.9 Rating 3,700 Reviews

98 %

of reviewers recommend Play It Koi

4.9

Based on 3,700 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Play It Koi:

Play it Koi makes it easy for you to turn your dream of a backyard watergarden into reality! From initial planning & design, through the build, all the way to sustainable long-term care and enjoyment of your thriving natural oasis - we have you covered every step of the way. These full-service offerings are available to greater Seattle area residents only at this time. In our online store, you'll find the best selection of quality Koi pond supplies, including pond kits, pond pumps, pond liner, pond filtration, water plants, koi food and other water feature supplies. We carry only the highest quality pond and waterscape supplies so you can rest assured your Koi fish and other pond inhabitants are safe and sound.

Visit Website

Phone:

(206) 350-7580

Email:

support@playitkoi.com

Location:

18411 36th Drive Southeast,
Bothell
Washington
98012

Play It Koi 5 star review on 14th December 2025

Beverly

Play It Koi 5 star review on 17th November 2025

Marie

Play It Koi 5 star review on 22nd October 2025

Alasdair

784

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not well. Your new customer coupon offer is a poorly designed bait-and-switch, even if that's not the intent. I tried to take advantage of it and the email link didn't work. When I asked you to apply it, I got some long-winded excuse for why it wouldn't apply/help, rather than someone simply applying it. Then, my order (my FIRST, and last order) got screwed up, and I had to invest MORE of my time to help you fix your mistake. I was not impressed with how you handled the new customer coupon, and plan to let no less than 9 other pond friends know that your new customer coupon does not work. Had I known you wouldn't honor your new customer coupon, I would have chosen a different site, where my net cost would have been less. Not impressed. As a retired CEO and former founder of several companies, I know that sometimes you need to just apply the discount, even if the details don't 'fit right', as was the case with my order. Your failure to do so has caused me to lose trust in you and you to lose a new customer - exactly the opposite of what your new customer coupon would have accomplished had you simply honored it. On top of that, I intend to let other pond owners know about my experience.”

Helpful Report

Posted 3 years ago

“They don't stand behind their plants that die within the first 5 days”

Helpful Report

Posted 4 years ago

Play It Koi is rated 4.9 based on 3,700 reviews