Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.85

3.9 Rating 2,721 Reviews

73 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.9

Based on 2,721 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Clearly they don't have enough engineers. Instead of managing expectations and saying they can't send someone today - they just keep bumping in the job. After wasting 2 days waiting in for non existent plumber - I cancelled and went elsewhere. I have used Plumbingforce twice before and they were excellent but would never use again.”

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Posted 9 years ago

“Mickey Mouse operation. How can you say 1-3 hrs, same day? If you don't have enough engineers then be honest with your customers! Keep getting cancelled and appointments moved. Website says open Sundays but they say they are not. AVOID AVOID AVOID!! Treat customers like shit!”

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Posted 9 years ago

“I would recommend anyone considering this firm to use another company. The staff were rude and unhelpful and they failed to turn up on 4 occasions. I used another firm instead. I have since found lots of awful reviews online about this firm and wish I had read them first. Do not use this firm!”

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Posted 9 years ago

“1-3 hrs? More like 1-3 days! Been cancelled twice, lost a day and a halfs wages. Still not fixed, sitting in a cold house. Use someone else people!”

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Posted 9 years ago

“This company has extremely poor customer service. I arranged a call out with an engineer to to inspect my hot water cylinder. He identified an issue and agreed to provide a quotation for parts and return three days later to fix. On the day, he did not arrive and when I rang the customer helpline they were unable to give a reason why. I was given numerous assurances on receiving a call back and update but each one failed to occur. I was then told by the company that the engineer doesn't book calls so it was never on the system and therefore not their problem. The staff were unhelpful and unwilling to listen to my concerns or apologise for the inconvenience caused.”

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Posted 9 years ago

“Very efficient , came out very quickly and sorted it all out”

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Posted 9 years ago

“Your friendly engineer, of Irish descent, did an excellent job on the problem with our fire. He made a perfect diagnosis, and left two elderly people very happy. Top marks. I am glad you contacted me as I was looking for an e-mail address to send my comments to. Thank you.”

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Posted 9 years ago

“Prompt ,helpful and reasonably priced,thank you. Would use again”

Helpful Report

Posted 9 years ago

“Got no joy trying to get through to someone at BG engineer sent to wrong address left me with no gas had to repeat myself trying to get back to BG still no joy”

Helpful Report

Posted 9 years ago

“Got no joy trying to get through to someone at BG engineer sent to wrong address left me with no gas had to repeat myself trying to get back to BG still no joy”

Helpful Report

Posted 9 years ago

“Got no joy trying to get through to someone at BG engineer sent to wrong address left me with no gas had to repeat myself trying to get back to BG still no joy”

Helpful Report

Posted 9 years ago

“Very prompt same-day service. Engineer very friendly and helpful.”

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Posted 9 years ago

“Adam from Plumbing Force was absolutely excellent. Reliable, charming and a consummate professional. We had to have a lot of work done and he completed the work neatly and efficiently. He was an absolute legend!”

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Posted 9 years ago

“Quick service. Good engineer. Good advice re other potential issues”

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Posted 9 years ago

“They always kept me informed when I was going to get an engineer to my house. The engineer was polite, knowledgeable, and courtesy, Excellent service,well done”

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Posted 9 years ago

“The service was atrocious! After giving us a slot from 9am-1pm, no one came, we rang to ask them where they were. They said that they had not completed a job and would come from 2pm-6pm. At 5:30pm, they rang us to say that no one would come, the man on the phone was extremely rude and said that we could "write whatever we wanted on the website" and that he "doesn't care" about what is written. This is highly unprofessional and disappointing, I would not recommend this company.”

Helpful Report

Posted 9 years ago

“Your rep was delayed at a previous job but I was informed in time and when he turned up he did an excellent job for my blind, 91 year old cousin. Couldn't have been more helpful and pleasant. She was pleased with the way he spoke to her. Thank you.”

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Posted 9 years ago

“Quick response”

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Posted 9 years ago

“I rang Plumbingforce early Friday morning as my CH boiler was misbehaving and needed an engineer visit. I was told that one would be with me within an hour. Matt duly arrived and was both professional and friendly. He removed the boiler cover to discover that it was beyond economic repair... it actually looked like it had been the subject of a chemical weapons attack, so Matt secured it from the gas supply and prepared a quote for a new one which he could fit the next day. Sadly, (but not Plumbingforce's fault) there is also a fault at the gas meter, so until that is rectified we can't have our new boiler fitted. The Plumbingforce team have been helpful and professional throughout. They have kept me advised at all stages of this situation and I am very happy with their service. I will certainly be recommending them!!!”

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Posted 9 years ago

“Very efficient service from the operative named James.He arrived within the timespan,phoned 10 minutes before he arrived and was extremely friendly both on arrival and during his work. The only criticism I have is he didn't have the part and had to phone around to get one which added considerable time to the job and therefore to the cost. It would have been more customer friendly to wave some of the cost of the visit for incidents such as described. However, overall a job well done.”

Helpful Report

Posted 9 years ago

Plumbingforce is rated 3.9 based on 2,721 reviews