Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.85

3.9 Rating 2,721 Reviews

73 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.9

Based on 2,721 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick resolution to problem”

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Posted 9 years ago

“Very quick response, very helpful and friendly”

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Posted 9 years ago

“Booked yesterday for 3-6pm slot today. Took off work early to be in. Told them when booking that our boiler won't light and we have no heating. It's freezing. At half past five, get a breezy phone call "sorry, we won't be able to make it out today!" "Emergency 1-3 hour service" my backside.”

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Posted 9 years ago

“Quick to response. Showed ID on arrival. Explained exactly what was wrong he didn't have parts on the van so went to nearest outlet and got them so we could be warm. Over and above customer service. Would use again.”

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Posted 9 years ago

“Very quick response professional and friendly.”

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Posted 9 years ago

“Phoned at the end of the agreed a.m. timeslot to say they might not be able to attend until the end of the day. No alternative engineer available. Arranged my day around them for nothing. Probably a genuine reason behind it but not a good experience from my viewpoint.”

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Posted 9 years ago

“Shocking service. Changed the time slot 3 times after being specifically asked if the time slot would be met, take your money up-front and basically lie. I have wasted 24 hours on them already and still they cannot tell me definitively that someone will be here today. Avoid at all costs.”

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Posted 9 years ago

“Quick response to my request for a quote. Installed the Saniflow Toilet and Hand Basin within the tight time constraints that I had. Although there was an initial installation problem due to a lack of clarity in the installation instructions which caused a delay, the Engineer came back on a Sunday to complete the installation process”

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Posted 9 years ago

“Pleasant plumber fixed problem efficiently and quickly”

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Posted 9 years ago

“Your engineer arrived promptly, quickly diagnosed the problem and fixed it :) Left me with both hot water and central heating both of which were not working prior to his visit. First class service.”

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Posted 9 years ago

“Didn't arrive when booked despite it being explained at time of booking that a specific appointment was needed on a particular day. Had to chase them, they hadn't recorded the phone number correctly & couldn't offer an alternative despite the fact they had left us unable to complete a house sale. Wouldn't touch them with a bargepole”

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Posted 9 years ago

“I rang Plumbing Force asking for an emergency visit as i had a leak in my bathroom and was unable to use either the central heating or water supply due to it being isolated. On initial contact I managed to arrange a visit which had been confirmed to take place within a certain time slot (between 12-4). 4 o'clock came an went without a phone call or an engineer so I gave them a ring, when I finally got through to somebody they informed me that the visit would not be taking place. When I asked why and explained that I had been waiting for a visit and the operator did not want to know and just said that there was nothing she could do and that i'd have to cancel the call out. AWFUL CUSTOMER SERVICE AND DO NOT TURN UP WHEN APPOINTMENT WAS CONFIRMED..... PLEASE DO NOT USE THIS COMPANY.”

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Posted 9 years ago

“I Explained Clearly that i have been badly let down in the past after waiting for ages. I wanted a Basic Plumbing Job done Urgently, Shower Mixer Taps to replace the existing Bathroom Taps & i was told on the Monday the work would be Commenced, then i phoned & left a Voicemesg on the Engineers mobile to contact me when the Engineer didnt turn up, the Engineer eventually phoned & said he had a family issue he could not come Monday, the Engineer said he would come out instead on the Tuesday between 8 & 12pm afternoon, i had to phone Again the mobile was switched off & i left a Mesg on his V/mesg was he coming along on Tuesday, i left a Message, no reply after waiting a while > I decided to phone the PlumbForce Tel No. 0800 022 4566 I asked the Staff member what is happening the Engineer has still not turned up > they had to contact him as they didnt seem to know, then they told me that the Engineer would be along on Wednesday ! I was very annoyed as i told them & made them Aware that i've completely had 2 Complete Days Wasted sitting in ALL Day waiting & waiting for the Engineer without anyone Bothered contacting me correctly & i said no i'm not wasting yet another entire day in the Hope that the Engineer may turn up on the Wednesday ! Surely if there was a Delay like 2 Days on an Urgent Requested basic plumbing Job, surely another Engineer should have been notified to come along instead ! I seem to have to make all the Calls to find out what the Delays were at least out of Curtesy & not wasting my Time sitting in all Day 2 Days on the Trot ! > I'm Not Impressed & not choosing any Review Stars whatsover. > Michael”

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Posted 9 years ago

“Promised to call before 1pm and call 30 minutes before - no call and no show and can't run up until the next day unless of course they have another 'major gas leak' that they can'te remove the engineer from. Would definitely not recommend this service”

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Posted 9 years ago

“Very poor customer service. Struggled to post report, furnish me with empty promises to do it tomorrow. In the end, after numerous phone calls, they have emailed me a so called "report" more than invoice a few lines why boiler failed. No info how much would it cost to fix, etc. No reply on the email. Money thrown into the bin £148.....”

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Posted 9 years ago

“1 - 3 hours ???? " Its a Saturday - skeleton crew" !!! Don't quote how quick you can respond and then given the above comment and " we can do it on Monday"!!! Not what I expected to hear”

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Posted 9 years ago

“Booked an appt for the following day and was given a time slot . Called the next day two thirds through the appt window to get an estimated time and was told should be near 5pm. Then got a call at 4.50 to say they weren't coming and would come the next day. I explained that we've got a baby and no heating, and had been given a time, but was still just told they'd come tomorrow . Cancelled the appointment and went with someone else.”

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Posted 9 years ago

“Do not believe website or local adverts. They do not cover large parts of West Yorkshire, despite the website showing the whole of England”

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Posted 9 years ago

“Ripped off me!!! A scam company. They took my bank detail and sent me a guy to come tell me they can't do Nothing, And for that 10 min look around doing nothing, they change me £118. Scammer! Don't use them”

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Posted 9 years ago

“Was meant to arrive between 12-3 a call to say he had been delayed (fair enough) so then told it would be between 3-6 a phone call at 4.50 to say sorry not coming at all now till the next day, between 9-1, and guess what a call the next day to say not coming!!! So now no heating for another 36 hrs as it's the weekend!! Needless to say we said forget it!!!!”

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Posted 9 years ago

Plumbingforce is rated 3.9 based on 2,721 reviews