Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.85

3.9 Rating 2,721 Reviews

73 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.9

Based on 2,721 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A technician was scheduled to see me on Thursday within a 4 hour time slot. No one came. I got a call 44-minutes before the slot ended saying that I would have to reschedule. I appreciate that they called me. My slot was rescheduled to Friday between 10am-2pm. The technician arrived at 2:15. A very nice gentleman named. He struggled to do the routine service. After about 3 hours he said that he was unable to complete the service due to something obstructing access. He was referring to a piece of wood which was not heavy and I easily removed in less than 1 minute. Early during the visit he asked me for my manufacturers booklet. I gave him the booklet which had not been completed by the installer. The technician notified me that he did not have verification of the commission of the boiler so my heating and hot water would need to be turned off and the boiler flagged as unsafe. To his credit he only charged me for the 1 hour that it should have taken to NOT do the job. He said that he would come back the following day (Saturday 8am) to complete the job. The following day he called me and agreed to come by 1:30. I then spoke to him at about 2:30 and he said he could not come until Monday (this means that I would have no hot water or heating for the rest of the weekend) I immediately called plumbing force and spoke Micheal who was quite rude. He told me that there was no appointment booked for Saturday and questioned why I booked the appointment directly with the technician. After a bit of back and forth he said that even if someone did come, because my boiler had no proof of commission they would have to "uninstall and reinstall the boiler" and it would cost £700. He showed no sympathy for me as the customer. When I challenged him based on what the technician told me while at my property he said that it was a "miscommunication" I then called the technician who had visited the property and he said that Micheal had not explained it correctly and gave me a better explanation. It still didn't resolve my problem or provide a simple solution. I then did a little research and found out that the commission number is easily obtained by calling Gas Safe and or the manufacturer. First thing on Monday morning (after a cold weekend with no hot water) I called gas safe and the manufacturer the manufacturer gave me the commission number and stated that it is common practice for it not to be in the book because this information is sent by email now. She also stated that plumbing force should be aware of this. I called plumbing force and spoke to someone named Michelle. I did not need to fully explain the events leading up to the call because she had my notes and said that she was "sitting behind Micheal" when we spoke on Saturday. She took a defensive position when I pointed out that although they did things technically correct, at no point did they do the RIGHT THING ethically by advising me that the commission number can be easily obtained with one phone call. She also didn't like the fact that I mentioned the negative reviews that I found here and on several other review sites... (as I said, where there is smoke there is fire) I offered her the opportunity to make things right by sending a technician today. She sarcastically said "Thank you" and offered me a slot between 12-4 but said I would need to produce documentation to confirm the commission. I told her that I had to wait for the email from the manufacturer but, it could easily be confirmed by calling gas safe or the manufacturer. She said that they can not do that. I am still trying to get this resolved but I would warn anyone that is hoping that Plumbing Force will deliver a professional, customer focused service to FIND ANOTHER COMPANY. With the exception of the technician who came out, EVERYONE WAS RUDE. They will quickly take your card details to secure the appointment but beyond that they lack simple courtesy and understanding. They project a ethos of 'we are here to make money'. This could have been so different if they had actually showed up as agreed on Thursday and been more informative with providing solutions rather than being economical with the truth. They probably spend a lot of money to ensure they rank high on google, which is how imagine most people find them. I should have read the reviews first. I'd rather support a local business man who values me as a customer and is looking to get repeat business and not just a one off job. PLEASE DON'T TAKE A CHANCE with plumbing force. Find a company that will treat you fairly. I suspect that the complaints team at plumbing force will discredit my account of the events but this is the truth. I would have given them 1 star but the technician was nice and they did call when they cancelled my first slot. It could have been worse but more importantly my issues could have been avoided.”

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Posted 9 years ago

“The engineer arrived on time to the appointment to fit our gas cooker. ( think he was called Dean Maxwth). He was very polite & efficient & we are very happy with the service he provided. Would definitely recommend.”

Helpful Report

Posted 9 years ago

“Stop valve leaking & sheared. Plumber came out within a couple of hours of booking. Called before hand, when on way. Easy to talk to. Very nice guy. Quickly started job & fixed very quickly.”

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Posted 9 years ago

“Very good came round when they were suppose to , got on with the job”

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Posted 9 years ago

“Came on time. Did extra work that I asked for. Not much mess. Not cheap but glad of same day service on a Saturday.”

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Posted 9 years ago

“Quick and pleasant service through booking by phone and by the plumber.”

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Posted 9 years ago

“Came on time. Did extra work that I asked for. Not much mess. Not cheap but glad of same day service on a Saturday.”

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Posted 9 years ago

“It was so easy to book an appointment.The engineer arrived on time and was very polite.He also did the job required very well. I did have a query two days later so I phoned Plumbingforce and the girl at the office said she would get the engineer to phone me which he did inside 15 minutes and answered the query for me. So in my experience a first class service.Thanks Plumbingforce”

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Posted 9 years ago

“Your engineer, Craig Evans, did a highly professional job - fitting a bidet - from initial examination, accurate quote, to completion. He did it with the minimum of fuss, noise, drilling, and tidied up at all points of the job. He also explained all the relevant stages of the work. He was friendly and professional at all times.”

Helpful Report

Posted 9 years ago

“The engineer Lee was outstanding. He went over and above what he needed to do. My elderly parents had their gas supply cut off, due to an internal gas leak which was discovered whilst ground works were being carried out in their street. Lee was able to establish the problem very quickly and contacted national grid as part of the leak was due to their ground work. He waited with my parents until national grid arrived and waited at the house until national grid had completed their work. Due to my parents being elderly, I was so grateful that Lee was there to put their minds at rest. Follow on work is needed by Plumbingforce which has been booked in as an emergency. I would highly recommend this company and as a landlord myself, I will be using them for any future works and servicing .”

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Posted 9 years ago

“Excellent service”

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Posted 9 years ago

“Very fast response. Plumber was very professional and efficient”

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Posted 9 years ago

“Our plumber John Soer was extremely professional and gave very helpful advise on our old boiler - thoroughly recommend him.”

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Posted 9 years ago

“Mr Maxwell came out to do us a quote to fit a new boiler as ours was on its way out. He said he was free to fit the next day which we were delighted with. He turned up just after 8:40am, pretty much worked right through until 9pm and only taking a short time for lunch. His work ethic was unquestionable, he was polite and had an excellent level of workmanship. WE couldn't be more happier with Mr Maxwell. Superb service from him.”

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Posted 9 years ago

“Very efficient service. Thank you Mike. Will not hesitate to contact you again.”

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Posted 9 years ago

“Matt was very efficient and courteous. I like it when visitors take off their shoes without even asking. He checked everything thoroughly and I couldn't fault his attention to detail. What I wasn't so happy about was that I was told I would get a call 30mins before he arrived which would give me plenty of time to drive from Newdigate to Dorking to let Matt in. I rang your office twice to make sure that this would happen and gave them an additional tel no.Instead I get a call form Matt after he had just arrived in the car park and he said that he was not informed that he was supposed to call me 30 mins before. So I had to rush to get to Dorking so Matt would not be hanging around, this should not have happened and I was very surprised it didn't, especially when your price was higher than I could have paid. The work was good but the organisation did not work.Thank you Barry Wiles In”

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Posted 9 years ago

“Efficient, friendly & professional from the initial call to Daniel fixing the problem. Many thanks.”

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Posted 9 years ago

“I requested plumbing force to send me James as he already worked on my boiler before. It was due for service. James serviced, fixed the dropping pressure & the leak problems that we had for ages with our boiler. We are greatly thankful to his work. We strongly recommend plumbing force”

Helpful Report

Posted 9 years ago

“Dan Symes came at short notice to fix a leak. We hadn't been here for a few weeks and the place was wet! We were appreciative of his courtesy and excellent manner as well as his plumbing expertise. I would have no hesitation recommending him.”

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Posted 9 years ago

“Due to a leak and having no water, I called plumbing force at 8.30 and was greeted by a friendly and efficient operator. I had been told that my plumber would contact me in half an hour which he did and arrived at my home to fix my water boiler. He came at 9.30, sorted and checked all the boiler,radiators, gas meter in a professional manner and made the process of having my hot water and heating easy and non stressful. I would highly recommend mr maxwell and this company again. Having dyno rod to try and fix the original problem who I admit were appalling, this company were fantastic.”

Helpful Report

Posted 9 years ago

Plumbingforce is rated 3.9 based on 2,721 reviews