Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.85

3.9 Rating 2,720 Reviews

73 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.9

Based on 2,720 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a British Gas Engineer decommission boiler as we had a small gas leak on one of the valves. My wife and 2 girls were home alone so called Plumbingforce for an emergency call out as were left without heating or hot water. The engineer arrived a day later than they were told. He carried out a gas leak test on the boiler but couldn't find a leak so put it back in commission without actually firing up the boiler to check it worked. My wife signed the paperwork, being a trustworthy sort but when she turned a tap on after he'd left.....no hot water and the boiler didn't fire. I arrived home around 9pm the same evening as was flabbergasted to find that the reason the chap couldn't find a leak was because the British Gas had isolated the gas going to the boiler and the engineer hadn't opened the valve, hence no leak. When I called, they were very rude, denied any blame. This was at the start of Feb, I've had one email on the 14th Feb 2017 (replied the next day) asking for details of the Engineer form a local company who came out and replaced the valve for half the price in half the time. I've emailed politely on 6 other occasions and had one further reply to say it's being looked into on the 12th April 2017...still no reply. We all make mistakes but this was involving gas and my family and it's negligence that they should admit to and just get this resolved. It's time now to pass to the HSE to investigate as don't want this to happen to any other individual or family.”

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Posted 9 years ago

“Firstly. They called to advise there was somebody on the way and gave a time rather than us having to sit in waiting around. The engineer came, was very nice and chatty. Carried out the service- explained there were a couple of things that needed addressing, left it up to me to decide if I wanted him to carry out the work there and then or wether I wanted to leave it/get a second opinion etc. Wasn't pushy. Was happy to drive to the plumbing centre and get the parts required himself. Dave Maxwell- thanks very much. Great job.”

Helpful Report

Posted 9 years ago

“The have cancelled a plumber on 4 occasions, even after providing a guaranteed time slot. I have not had hot water now for 4 weeks and have hung on their guarantees which have been false. I used them a few years ago and they were excellent - shame that the quality of service is not what it once was”

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Posted 9 years ago

“We found this company very efficient and the engineer was very competent .Our dealings with this company was very satisfactory.”

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Posted 9 years ago

“I think I'm going to Trading Standards. They advertise a service that I can see from other reviews is far from consistent. I've been fobbed off for 24 hrs. Cancelling immediately. Shocking bunch.”

Helpful Report

Posted 9 years ago

“Booked the day before and gave card details over the phone. I was told that someone would be with me between 8 and 12 and someone would call half an hour before as well. No call at 1135am, when I called them I was given the complete and utter run around and then transferred to a women who was very rude indeed! She stated that she tried to call me twice and that my number didn't work!? I told her it did and she then rudely responded with, no it doesn't and shall I cancelled your order... Yes, please cancel my order!?! Clowns!”

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Posted 9 years ago

“The plumber was a really good guy he was pleasant and very protection all,he did a good job”

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Posted 9 years ago

“I was really pleased to have had an engineer come out the same day. I was kept up to date when he was unable to make my time slot. I was told I'd get a call when he was on the way, but didn't. Not the end of the world as I was in. Price wise, i consider it reasonable because I got same day response. Had it been planned, then I may have gone elsewhere as the company that let me down the day before we're £50 cheaper. Really nice bloke who came, and he was very knowledgable. Cheers”

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Posted 9 years ago

“Prompt and efficient. Diagnosed the problem strait away.”

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Posted 9 years ago

“Needed a plumber quickly, found Plumbing force website and read a few reviews which all looked great, and needless to say that's the service I received - quick, efficient and clear communication. Thanks!”

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Posted 9 years ago

“Useless Company, cancelled 4 x in 3 days! Always a different excuse, never a manager around to talk to unless you say that a bad review will be written and magically they pick up the phone.... however disappointingly after eventually speaking to her she was very rude and unhelpful and will not get any business from us! HOW NOT TO RUN A COMPANY!!!”

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Posted 9 years ago

“Fast response friendly plumber”

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Posted 9 years ago

“Phoned, appointment advised plumber came, excellent.”

Helpful Report

Posted 9 years ago

“Fast response time and very helpful engineer, who explained to us what our issue were in an easy to understand way. Would use again”

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Posted 9 years ago

“Did exactly what they said they would do. No hiddens extras and free advice on visit for the future care for boiler”

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Posted 9 years ago

“Worst service ever. Several visits (charging every time) to find the issue with hot water. Lack of availability to respond to urgencies. We had to chase them every time and they never answered calls. Awful customer service on the phone.”

Helpful Report

Posted 9 years ago

“Our experience with this company I can only describe as appalling! We were left with a broken boiler, useless new part and a huge bill. We lodged a complaint which was not dealt with despite our numerous e-mails and telephone calls explaining the issue. I hate leaving unfavorable reviews but I do not want other people having to deal with incompetent engineers and terrible customer service. We intend to speak to our bank as we never agreed to the bill, nor signed the paperwork, only the estimate was signed but the money was taken from our account anyway!”

Helpful Report

Posted 9 years ago

“Having accidental put a screw through an under the floor heating pipe I phoned just after 1pm today for an emergency plumber. I was told that I couldn't get a 1 hour attendance but would get one by 5pm. I agreed to this and was told that I would get a call when an engineer was on the way. At 4.30 I got a call to say that no plumber would get there today and that one would attend tomorrow. I was very annoyed about this and said that had I known there either wouldn't or may not be attendance today I would have called another plumber at the time. I am very disappointed and feel let down. What is stated on your website has not been achieved and is a misrepresentation of what you advertise.”

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Posted 9 years ago

“I can't review the work.they actually do because the engineer never turned up. booked between 9 and 1, he rang at 1245 to say he would be between 1 and 4 and he never called again not professional at all”

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Posted 9 years ago

“Dave Maxwell has just completed the job of repairing a leak he was quick to diagnose the problem and talked me through what he was doing. He was very polite and easy to deal with and advised on other matters that were very helpful. I would recommend the Engineer again. I was disappointed that he did not attend within the 3 hour response time that was stipulated when I booked the job but a good result overall thanks”

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Posted 9 years ago

Plumbingforce is rated 3.9 based on 2,720 reviews