Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,636 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,636 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This review this purely based on the technician that attended our house on behalf of Plumbingforce. We had a bird trapped behind our gas fireplace after it had fallen from the nest on top of our chimney and had to remove the fire to be able to let the bird out safely. The technician carried put the job with complete thoroughness. He was polite and helpful while making sure that the job caused no major problems in the house, such as excessive dust, etc... from the fireplace. The negative feedback is to do with the fact that the technician was to have turned up the day before. We had called Plumbingforce at 11.30am to enquire if they could remove the trapped bird and book them. They told us initially that someone would turn up before 3pm, so we waited. Then we got a call that the technician would be delayed and someone would be with us before 6pm, so we waited again cancelling all plans for the day. However, we then got another call to say that of the 2 technicians that might have carried out the work that day, neither would be able to make it and the work would have to be done the next day between 8am - 12pm and they would call beforehand to tell us the exact time they would arrive. Begrudgingly, we had to agree as we had already waited most of the day. The next morning, we waited for a call to let us know what time a technician might attend. We didn't get a call, but the technician turned up just before 10am. As said, the technician was excellent. The service and communication from Plumbingforce in getting a technician out to customers need to be improved. I understand exact times when a technician can attend a customer call can vary, but hanging around all day at home to wait for a technician who is repeatedly delayed is problematic too.”

Helpful Report

Posted 8 years ago

“Lack of full diagnosis by technicians, and add on fee for a return visit which did not cure the issue. Long waits in for engineers that turned up over 4 hours late. Costs to me of installing a dehumidifier, and running it for 2 weeks, only to find the engineers had missed a 2nd leaking pipe.....Note...I found the leak!!! Poor customer service response from Michelle Doherty, no opportunity to raise my concern further when Michelle failed to call me back after several messages left , and then said she will respond on Friday, which is what she said last time. Today I was told by Michelle that this conversation is now over when I asked to speak to her superior.”

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Posted 8 years ago

“The response was very quick work was done at a very high professional standard and would definitely recommend”

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Posted 8 years ago

“Plumbingforce had a plumber at my home within 90 minutes of my initial inquiry. He was brilliant and knew instantly what the problem was, sorting it there and then (even finding the stopcock as I didn't have a clue where it was!) Would definitely call Plumbingforce again for any plumbing problems. Great job!”

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Posted 8 years ago

“Quick, no fuss and reliable service. I had numerous problems of which the engineer(dave Maxwell) wasnt expecting when he turned up (earlier than expected) Nothing was to much effort and he cured all of the leaks and replaced valves and even adjusted a poorly installed pump.Dave explained everything clearly and asked me what I would like to do before he started any work.I have booked him again to come tomorrow and fit a new tap and new valves etc A great service of which I am more than happy to recommend and trust again with more work should I need it. cheers dave”

Helpful Report

Posted 8 years ago

“Booked an emergency engineer (no water due to toilet leaking), was informed that the engineer would attend prior to 6pm. Received a phone call at 5pm saying the engineer couldn't make it and the caller couldn't give a damn that they had left a household without running water. He did offer for an engineer to attend sometime the next day but how could you trust a company that had already broken their promise once. If I was looking for emergency cover again I would use Local Heroes not this incompetent establishment!!”

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Posted 8 years ago

“Your engineer never turned up on booked date. I have heard nothing from you since so last week got someone else. He turned up as promised the next day and solved the problem with my central heating. I guess I will never call you again!”

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Posted 8 years ago

“After the engineer worked on the boiler and left, within a short time I started experiencing severe headaches. So I called plumbingforce to complain about it and seek recommendations. I was put through to a supervisor after having spoken with the lady who booked job. The supervisor came on the phone aggressively and I was so rude as if she already had a problem with me. She will not listen at all to the complain I was making. My safety was not her concern. She kept saying we shall charge you again to send an engineer out. She was more concern about charging extra than my safety or their professionalism. It was a horrible experience. At around 2:00am the headache was so intense I started feeling dizzy and breathless. Had to call emergency engineers to cut off the gas supply. Horrible.”

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Posted 8 years ago

“Fast and effcient”

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Posted 8 years ago

“Engineer fast and efficient. What a gentleman. However customer service lady (Holly) is argumentative, attitudinal and extremely rude. Will look elsewhere next time.”

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Posted 8 years ago

“Extremely professional and great to deal with. This company will text or email you reminders ( so you know who your plumber is and tell you when will coming.) We've used them for shower, kitchen & bathroom etc. issues. and have not been disappointed. They can do something for you that others cannot and pricing is very reasonable than others. Highly recommended.”

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Posted 8 years ago

“Excellent service from my gas engineer Andrew Maxwell Disconnected my daughters old cooker replaced pipe and fitting and connected her new one very polite friendly clean and effecient would hesitate to recommend and use again”

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Posted 8 years ago

“Fast and effcient”

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Posted 8 years ago

“Prompt and professional response.”

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Posted 8 years ago

“Speedy and efficient service and Chris did a great job. Thank you!”

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Posted 8 years ago

“Knowledgeable and polite plumber. Kevin was good at identifying the problem and offering multiple solutions depending on the available budget. A bit of hick-up to get him to visit fast enough, but he paid a lot of attention to the details, thus completely worth the one day push out we got.”

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Posted 8 years ago

“Plumbingforce kept us up to date, as they were delayed. Our problem was fixed the same day, very prompt service.”

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Posted 8 years ago

“Perry arrived within the hour as promised. Polite, informative and friendly. He fixed my problem and gave me good advise.”

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Posted 8 years ago

“Bird (turned out it was 3 fledglings) trapped behind gas fire. Gas engineer came out promptly dismantled the gas fire surround, helped with bird release and tidy up. Nice guy, prompt and thorough. 3 young birds are alive because of your efforts”

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Posted 8 years ago

“Plumbing force were quick and effiecient Dave Maxwell was professional and we were happy with everything.”

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Posted 8 years ago

Plumbingforce is rated 3.8 based on 2,636 reviews