Plumbingforce Reviews

Name: Plumbingforce
Rating: 3.83

3.8 Rating 2,636 Reviews

72 %

of reviewers recommend Plumbingforce

Company Reviews

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Metrics

3.8

Based on 2,636 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Phone:

01883 868270

Email:

staff@plumbingforce.co.uk

Location:

260, Hillbury Road, Warlingham
cr6 9tp

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Plumbingforce 1 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. I called them around 13:45 (after I managed to cut through a main gas pipe under my floorboards!) and the guy was out at around 16:30. He did all the work well within the hour. He was very friendly and had a high standard of work. No mess and all checks necessary made. Would well recommend.”

Helpful Report

Posted 8 years ago

“This is frankly the worse company i have dealt with , cancelled at 4pm on two Saturdays in a row, due to sickness, over running jobs , unsympathetic trades Men who range me and were keen to just cancel the job as they couldn't offer any genuine apology!”

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Posted 8 years ago

“I initially contacted 'plumbingforce' on Friday 30th June. I was told somebody would contact me before 2:00.. They did, but unfortunately they explained their engineer would not be available, so they said somebody would contact me before 6:pm. At about 5:pm sombody did contact me and explained that their engineer wouldn't be available today, so somebody would contact me between 8-12 the next day. At around 12:00pm sobody told me that the engineer was on his way. At around 2:15pm, still no engineer. A lady named Michelle told me that the engineer had been stationary at the side of the road for about an hour and a half and couldn't be contacted. Where was the engineer, in a pub, at home, whereever he was he couldn't be contacted. The whole experience of 'PhumbingForce' was very frustrating. Why didn't the engineer contact base. Even if he had broken down, why didn't he contact somebody, so they could contact me, pathetic, unprofessional and they've wasted nearly two day of my time, time I could of spent getting professional/reliable customer focused help.”

Helpful Report

Posted 8 years ago

“I live in a rented house in Derby together with some other student colleagues, I had an engineer from plumbing force named Martin Crook, come over to change a gas hose in my house. Its not the most difficult or tiresome job to do, but unfortunately we did not have access to the gas meter because it was locked away in my colleagues room who was not available at that time. Martin could have easily done the job and avoided any further delays but he insisted that without following the right procedure he was not going to lift a finger to do any work. He insisted that prior to doing his job he had to carry out an inspection of the gas meter and perform a gas safety inspection to ensure there was no leaks or whatsoever, and even with the intervention of my landlord to lure him to get the work done he did not budge. He also said he was not going to append his signature to any work report without the necessary checks being done. I realized that Martin is very professional and by adhering to safety regulations in UK, sad incidents such as that of the Grenfell Tower in London can be averted. Other engineers MUST emulate him. Aside this quality he showed, he did an excellent job and confirmed that there were no leaks, he was also generous enough to service our gas cooker. At the end of it all, i can confidently say it was definitely worth the wait.”

Helpful Report

Posted 8 years ago

“Same problem...book a 4 hour window only to be told another 4 hours. No call back or any customer service. Cancelled the order”

Helpful Report

Posted 8 years ago

“Peterborough.I booked a time slot to gain a gas safety cert. I was told between 8am and 11am. I was then informed that it wouldn't be until between 2pm and 6pm. Then it was cancelled for that day comletly after having someone wait in. I was told by a very snooty lady that "its the industry we are in" Wounldnt touch them with a barge pole”

Helpful Report

Posted 8 years ago

“The response was very quick and everything explained. Engineer Martin Crook rang 30 mins before arrival, very courteous and in difficult circumstances (position of macerator) and also due poor fitting did an excellent job. He explained the initial problems with leaks and blockage issues and also explained the work to rectify this. Martin was very professional from start to finish and every step of the way explained reasons for work carried out and also made sure everything was satisfactory when completed. Would recommend strongly. Thanks Martin and Plumb Force for your time.”

Helpful Report

Posted 8 years ago

“Very poor service from PlumbingForce. I called on Wednesday and booked a plumber for Friday and they promised the plumber would be at the property between 8-9 even took my payment details to confirm. Waited at the property at the time specified and didn't show up. They apparently called but left no message and the missed call is from a private number which I get many of those which you cannot return the call. Customer service for this issue was poor. In the words of Julia Roberts big mistake. https://www.davidandrew.co.uk/”

Helpful Report

Posted 8 years ago

“They arrived about an hour later then the maximum time given , but they did call me to advise of this ,but this is the reason they only got four stars instead of five. The guy was very efficient when he did arrive and we were up and working within the hour.”

Helpful Report

Posted 8 years ago

“Plumbingforce were fantastic, we called them in the afternoon and they came out the same day and did the work! The bloke was called Martin crook and he was lovely, he did a fantastic job and we will definitely be using them again.”

Helpful Report

Posted 8 years ago

“Amazing service! I rang in the afternoon and they were out the same day. The bloke who came, Martin crook, was really friendly and did a fantastic job! Would definitely recommend to our friends and we will definitely be using again tinier services again.”

Helpful Report

Posted 8 years ago

“They were very quick to respond and came to my house to sort the problem”

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Posted 8 years ago

“Very prompt to respond and came home to sort everything, including clearly planning and communicating next steps. Very helpful. Hopefully things are resolved quickly”

Helpful Report

Posted 8 years ago

“Excellent service! Unable to fix problem due to the boiler being utterly beyond repair, but incredibly friendly and offered very helpful advice on what to expect when purchasing a new one; advice that saved me £1000 when I got quotes for it. Quick call out and efficient service.”

Helpful Report

Posted 8 years ago

“What a useless company. They cancelled and passed on my number to a call centre who bombarded with calls with all sorts of quotes. A man showed who was not even an engineer did not do any work and told me has gone to write a report and later they charged my account. AVOID AVOID AVOID”

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Posted 8 years ago

“PEOPLE DO NOT USE ERG, EMERGENCY RESPONSE FACILITIES & PLUMBING FORCE. THIS IS SCAM”

Helpful Report

Posted 8 years ago

“the service was excellent and the engineer was prompt,polite and as far as i know did a good job - many thanks”

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Posted 8 years ago

“my card details were shared with a company which charged me without giving a service”

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Posted 8 years ago

“Very clean and tidy worker and completed job effectively.Very pleased with the work David did.”

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Posted 8 years ago

“Had a problem with my boiler, I called another company who never turned up so called plumbingforce who was brilliant turned up when they said and more importantly fixed the problem. Thank you we will use again.”

Helpful Report

Posted 8 years ago

Plumbingforce is rated 3.8 based on 2,636 reviews