Plumbworld Reviews

Name: Plumbworld
Rating: 4.84

4.8 Rating 8,043 Reviews

97 %

of reviewers recommend Plumbworld

4.8

Based on 8,043 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Plumbworld:

Plumbworld sells bathroom fitting nationwide.

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Plumbworld 5 star review on 21st April 2024

Anonymous

Plumbworld 5 star review on 22nd March 2024

Mandy

Plumbworld 5 star review on 21st March 2024

Darren

183

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First sink faulty, second not arrived, slow customer service.”

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Posted 2 years ago

“Damage item no chance of getting hold of anyone”

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Posted 2 years ago

“Horror seller. They were very quick to accept our order and money from the Netherlands for a sink bought over eBay. To our surprise many days later we received the original box with a sink in many very sharp pieces. It looked as if the sink was already shipped in this state as the box and the fragile plastic bag with what once was a sink, were not showing traces of incorrect handling. The original tape was still on the box and unopened. When calling PlumbworldUK requesting a solution, they simply said that they don't ship outside the UK... to my surprise I had to complain at eBay... which we did and, PlumbworldUK again rejected our return request this time via eBay as ... they don't ship outside the UK. Only with the good help of PayPal finally after many calls, emails, waiting and waiting we got our money back. PayPal is our hero and firewall against these type of sellers.”

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Posted 2 years ago

“Still waiting for items to arrive .”

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Posted 2 years ago

“Lie about delivery!”

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Posted 3 years ago

“Our radiators were damaged on arrival twice. They were replaced very quickly but they should have been checked before sending. We had to dispose of them and it was inconvenient.”

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Posted 3 years ago

“Plum world was great, but the product quality was very poor.”

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Posted 3 years ago

“I paid for next day delivery and arranged for someone to be in as I had to work. Not only did it not arrive the next day, which would have been a Friday, it didn't arrive until Tuesday with no communication about a late delivery.”

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Posted 3 years ago

“It would appear that when you give plumbworld a bad review they have an army of "invited customers" to give good reviews and scew the ratings in their favour I have finally received a 8mm silicone tipped grubscrew which according to their "customer service " doesn't exist this has taken me 7 photographs and over 40 emails back and forth even the CEO james harking can't be bothered to contact customers or respond to emails They are inept and don't understand the benefit of customers to a business”

Plumbworld 1 star review on 9th April 2021

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Posted 3 years ago

“Whilst a fantastic price my Mira shower arrived (promptly) having already been opened up and components loose and missing from the box...not to mention the random plastic bag in the box! Leaving me disappointed. Despite numerous efforts to contact customer services we still haven’t received a response... Not quite the service we expecting.”

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Posted 3 years ago

“I purchased a bath panel which looked fantastic but soon started to split at the edges. This is panelled and the edges split as it looks like the covering is very thin. As it was a week out of warranty they will not replace it so I have a £50 bath panel that now looks awful. This is a quality or manufacturing problem so the manufacturer should do something or others will pay £50 and end up with a split bath panel.”

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Posted 3 years ago

“Bought a £150 kohler sink off you scratched after one day use by rinsing a bowl on contacting yourselves the manufacturer said it was wear and tear and not under warranty. I have now got to pay £80 to take it out £80 to have anot her one put in its place and return sink at my cost for refund .totally unacceptable why I should be out of pocket and inconvenienced due to you supply me an inferior product.i am considering contacting trading standards”

Plumbworld 1 star review on 15th March 2021

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Posted 3 years ago

“No item delivery updates when out of stock. Very poor customer service. Will not use Plumbworld again.”

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Posted 3 years ago

“You cannot meet promised delivery dates”

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Posted 3 years ago

“It would appear no one checked item prior to being sent for delivery”

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Posted 3 years ago

“Trying to organise a return to them is almost impossible. They clearly make it as difficult as possible to avoid a refund. The item I ordered hasn’t even been opened and I can’t seem to organise a return. AVOID unless you are 100% it is what you want and not really an item that could be faulty”

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Posted 3 years ago

“Disgusting Customer Service, I purchased a Shower, it was never delivered and the person I have been dealing with will not let me speak to a Manager nor issue a replacement or Refund. I will NEVER use this company again - they have in effect stolen my money”

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Posted 3 years ago

“Order placed,, money paid at time of sale., Order took 3 months to complete.. Only 2 items,, kept pushing the order forward,, At least 4 occasions. Money should not have been taken until order was ready for Dispatch. Customer service not helpful.”

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Posted 3 years ago

“Poor quality radiator cover”

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Posted 3 years ago

“No one picks up the phone once there is any issues”

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Posted 3 years ago

Plumbworld is rated 4.8 based on 8,043 reviews