Poppy's Picnic Reviews

Name: Poppy's Picnic
Address: Manor Farm, Melksham, Melksham
Rating: 4.85

4.9 Rating 2,195 Reviews

97 %

of reviewers recommend Poppy's Picnic

Company Reviews

Metrics

Info

4.9

Based on 2,195 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

1380716599

Email:

paws@poppyspicnic.co.uk

Location:

Manor Farm, Melksham
Melksham
SN12 7QT

Poppy's Picnic 5 star review on 19th December 2025

Poppy's Picnic 5 star review on 18th December 2025

102

Anonymous

Anonymous // 01/01/2019

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“Quite a few of the containers arrived damaged. Atleast 4 for defrosted. I emailed twice to the company to complain and I had no response. Even through we give the same amount of raw food now to my dog she seems to always be hungry and looking for scraps where as before Poppy’s picnic she was satisfied with the raw food we gave her. I don’t think we will buy again. Poor service and poor packaging.”

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Posted 6 years ago

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Hi Elizabeth I'm so sorry to hear you were disappointed by the food and also that you did not see our replies to your emails. It is possible these ended up in your spam folder, so please do check there in future. In your last email you asked if the thawed packs were safe to feed. As explained in the response, the answer is yes. Your order was packed at 5.30pm and delivered to you at 2.30pm the following day. This is less than 24 hours and our boxes and packaging is guaranteed for 48 hours. Any defrosted food is safe to keep in the fridge for up to 4 days. As a gesture of goodwill regarding the packs you say were damaged, I added Belly Rubs rewards to your account. Belly Rubs are equivalent to a monetary voucher off your next order. If you would like to discuss the food,delivery, how the Belly Rubs work or how much to feed further, I'd be happy to speak to you on the phone. 01380- 716599. Much Kindness Deborah and Poppy

Posted 6 years ago

“Our 7 month old Shih Tzu was suffering so badly with allergies and being picky with his food, we tried Poppy's Picnic and we're amazed at his health, appetite and overall happiness!! He jumps around at dinner time now, Thank you!”

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Posted 6 years ago

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Hi Emma I am delighted that your little pup is loving Poppy's Picnic and his allergies are disappearing. This is great for us to hear and makes us super proud to think we are enhancing and helping a dogs wellbeing! Much Kindness Debs and Poppy

Posted 6 years ago

“Always amazing. The dogs love the food and I love the service!”

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Posted 6 years ago

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Hello Elaine Thanks for the lovely review. Glad that your dogs are loving the food. Much Kindness Debs and Poppy

Posted 6 years ago

“Blair & Boris absolutely love Poppys picnic their coats are getting softer & Boris who is 9 in December has loads more energy. Blair is also a lot calmer”

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Posted 6 years ago

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Hi Susan , Blair & Boris We are pleased to read that Poppy's Picnic is helping your wellbeing. From the shiny coats to having lots more energy. That will be the botanicals and fresh vegetables that go into making our food special. Happy Birthday for December Boris. Hope you have lots of cuddles! Much Kindness Debs and Poppy

Posted 6 years ago

“All three of my fussy French bulldogs love this food. I have tried many brands and this is the only one that they eat every single time. Highly recommend”

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Posted 6 years ago

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Hello Lindsey & the three fussy French bulldogs. We are so pleased to hear that you are enjoying our food, along with all the benefits raw feeding brings. Thanks once again. Much Kindness Debs and Poppy

Posted 6 years ago

“Excellent quality, pure ingredients,Bruce and Summer enjoy every morsel, and it has helped Summer who is 12yrs, and has arthritis enormously she is a lot more mobile .”

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Posted 6 years ago

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Hello Elaine, Bruce and Summer - this is wonderful to read and so pleased the food is helping with the arthritis. We find this a lot :) The biggest of hugs to you all - thank you for taking the time to write x

Posted 6 years ago

“Awesome! Zoey loves it”

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Posted 6 years ago

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That's great news Nik and Zoey! Woof! X

Posted 6 years ago

“So much easier to collect from Marie’s in Calne. Wishing her and Poppys picnic every success”

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Posted 6 years ago

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This is great news! Marie's in a wonderful place and we are very proud to be part of the family. Much kindness to you Elizabeth x

Posted 6 years ago

“The best food to keep dogs healthy, lovely customer service too. Website is going from strength to strength.”

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Posted 6 years ago

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Hi Amanda Firstly - thanks for your continued support and lovely review. We are pleased too , that the food is making a real difference to your dogs. Many thanks Debs and Poppy

Posted 6 years ago

“Food is excellent , so my two JRTs tell me. Good service and reasonably priced”

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Posted 6 years ago

“Irish wolfhound , border collie , & two toy poodles .... They all LOVE Poppy's Picnic....”

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Posted 6 years ago

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Hi Irish wolfhound, border collie and two toy poodles. Thanks so much for the review. We are super pleased that you are enjoying Poppy's Picnic. Thanks again - big woof to you all. Debs and Poppy

Posted 6 years ago

“Food was wolfed down by my dogs, but it is very expensive and don't think I can afford it when I retire soon.”

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Posted 6 years ago

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Hello Janet - thank you for taking the time to write a review and we are over the moon that your dogs love the food. Our food uses local fresh produce that you and I would eat so can we suggest that you mix our food with their old? This way the food will last longer and they are getting some freshness and benefits from Poppy's Picnic. Email in to woof@poppyspicnic.co.uk or poppyspicnic.co.uk/rawplicity to download a copy of our guide to show you how. We are here to help x

Posted 6 years ago

“Cannot recommend Poppy’s highly enough. My little one struggled with bad poops on Royal Canin and even worse poops on Lily’s Kitchen. Now not only are her poops a joy to clean up, but she even goes back to her bowl after finishing to lick it clean (more than once per meal time). Subscribe and save is a dream and delivers on time and nice and chilled. Take two out at a time to make sure there is always some ready to go.”

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Posted 6 years ago

“What can I say...so far Ted is loving his new food. It’s so nice to see him excited for meal times instead of only eating when he knows he won’t be getting anything else. Customer service were super helpful over live chat with how much to feed, delivery was as expected. So far there is no fault I could find!!”

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Posted 6 years ago

“Always delivered on time. Great choice. My dog loves the meat balls most. I find them less messy than the packs of mince. Very happy dog and human.”

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Posted 6 years ago

“Great company, excellent customer service and raw food that my dog loves!”

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Posted 6 years ago

“Food amazing. No more upset tummy.”

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Posted 6 years ago

“Great service and delivery and a very happy schnauzer who loves Poppy’s Picnic!”

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Posted 6 years ago

“Our 2 Labradors, Charlie (9), & Pickle (4) absolutely adore their new food. The minute I pick their bowls up, they're in the kitchen like lightning. Cue 1 minute of (relative) quiet, followed by 5 of crash, bang wallop as they chase their bowls, then each others, around the room. Coats are glossy and smooth as velvet, energy levels through the roof, and less emissions coming from the exhaust pipes! I have become slightly evangelical, telling all friends and colleagues who have dogs all about it. Can't see the boys letting us change any time soon - we even take it with us in the Caravan. Dylan and Debbie are lovely, and although I've yet to meet Poppy and the gang, they are doing a fab job. Gabriel”

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Posted 6 years ago

“Lovely fresh well balance and enjoyed by my dog”

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Posted 6 years ago

Poppy's Picnic is rated 4.9 based on 2,195 reviews