Poppy's Picnic Reviews

Name: Poppy's Picnic
Address: Manor Farm, Melksham, Melksham
Rating: 4.85

4.9 Rating 2,019 Reviews

97 %

of reviewers recommend Poppy's Picnic

Company Reviews

Metrics

Info

4.9

Based on 2,019 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

1380716599

Email:

paws@poppyspicnic.co.uk

Location:

Manor Farm, Melksham
Melksham
SN12 7QT

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Daisy loves all the raw foods clean dish every time”

Poppy's Picnic 5 star review on 29th May 2022

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Posted 2 years ago

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Hi Janice This is a wonderful review... Thank you for the 5* We're delighted to see that Daisy is loving our food. She looks adorable and so cuddly Much Kindness Debs and Poppy

Posted 2 years ago

“My cat and dog love this food and the meat balls are so convenient and easy to work with! Thank you!”

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Posted 2 years ago

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Hi Rhys Thank you for the wonderful 5*... It's great to read that your cat and dog are loving the Power Balls. too! We love the fact that there is no measuring too! Much kindness Debs and Poppy

Posted 2 years ago

“This latest batch of beef mince doesn't seem to have much veg or other ingredients in it. Its usually quite visible in previous batches, but this time looks like a lump of tinned meat. I also sent an email saying it was unfair that because I don't have freezer space to make a free delivery value order, I have to pay delivery charge every 3 weeks. Surely there could be a discount for repeat custom to compensate? The email reply I got wasn't answering my original question. Felt like a standard response, not actually listened to.”

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Posted 2 years ago

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Hi Jo Thank you for your review. We welcome all feedback on our products or service. We currently offer free delivery for orders over £65. If you have restricted freezer space, maybe find a neighbour or local friend who would be able to combine orders with you - taking the total price over £65 - and save on the delivery charge that way. We know many customers who successfully order with us under this arrangement. It also helps the planet as it reduces packaging and carbon footprint. Much Kindness Debs and Poppy

Posted 2 years ago

“Heidi absolutely loves this food . It is so easy to store and defrosts quite quickly. I’m glad because she is so fussy at times. But not anymore. Well done for creating this food.”

Poppy's Picnic 5 star review on 26th May 2022

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Posted 2 years ago

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Hello Margaret & Heidi Thank you for this wonderful 5* review We are so happy to see that Heidi is loving our food. It's always a joy to see our fur babies eating and enjoying their food Much Kindness Debs and Poppy

Posted 2 years ago

“Not only is the food good enough for human consumption, the individual service provided is second to none. I would never serve anything else to my dog.”

Poppy's Picnic 5 star review on 22nd May 2022

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Posted 2 years ago

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Hello Kay Thank you so much for sharing this pic of your gorgeous Cavalier King Charles Spaniel It's lovely to see that your dog enjoys our food and that you think our service is great too! Thank you for the wonderful 5* Much Kindness Debs and Poppy

Posted 2 years ago

“The food is great of the highest quality and the digs love it. Customer service and delivery are allways brilliant and I have absolute faith that the complete meals are all nutritionally balanced.the only reason I gave 4 rather than 6 stars is because of the packaging, it may be eco friendly but is not really suitable for raw dog food, it's too flimsy and when defrosted often leaks leaving a bloody puddle in my fridge.”

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Posted 2 years ago

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Hi Bev We're delighted and so happy to see that you are pleased with our customer service and that your dog is loving our food. Thank you for the feedback regarding our trays. We have now changed our trays and all future orders should be fine when you defrost your packs. If you do find that you have any further issues please let us know Thank you for the 4 stars.. Much Kindness Debs and Poppy

Posted 2 years ago

“Our fussy chihuahua has been refusing every food we've given him for over a year. Started him on the powerballs and he now eats the whole bowl as soon as it's put down! Magic! ❤️”

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Posted 2 years ago

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Hi Rebekka This is wonderful to see. It's great to see that your beautiful chihuahua is loving our food. Thank you for this wonderful 5* review Much kindness Debs and Poppy

Posted 2 years ago

“Perfect delivery and perfect for my dogs! They love Poppy’s picnic meat!”

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Posted 2 years ago

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Hello Caroline We're delighted to know that your deliveries are perfect! It's great to see that your dogs are loving our food Thank you for this super 5* review... Much Kindness Debs and Poppy

Posted 2 years ago

“Our gsd loves this food, we’ve tried others but Poppy’s picnic is the one for him.”

Poppy's Picnic 5 star review on 19th May 2022

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Posted 2 years ago

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Hi Sally What a beautiful pic... he looks amazing! Thank you for sharing your thoughts and awarding us 5*. It means so much to us and especially to know that he loves our food Much Kindness Debs and Poppy

Posted 2 years ago

“Lunar loves poppy's picnic”

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Posted 2 years ago

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Dear Alison & Luna Thanks so much for the wonderful 5* review We are so pleased to see that Luna is enjoying Poppy's Picnic Much Kindness Debs and Poppy

Posted 2 years ago

“Buddy is a very fussy Labrador, and most days he is happy to eat Poppy's picnic power balls, they are also good for hiding his supplement tablets in too!”

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Posted 2 years ago

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Hello Clare & Buddy We are so pleased to see that Buddy is now enjoying his food. The Power Balls are so convenient and have so many uses. Thank you for the 5* review too! Much Kindness Debs and Poppy Debs and Poppy

Posted 2 years ago

“Sadly she wouldn’t touch either of the flavours I bought. It did not look very appetising, being mushy greyish balls but then that’s a human response. I gave it to a friend whose dog loves it,”

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Posted 2 years ago

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Hello Thank you for your review. We do aim to please everyone - dogs and humans alike - and we use all feedback like yours to improve our product. We don't add gas to our packs to keep the meat artificially pink, and this can make for an unfamiliar sight. I am glad to hear your friend's dog enjoyed the food and we are very happy to know it did not go to waste. Good luck on your raw journey. Much kindness Debs and Poppy

Posted 2 years ago

“My boy loves this food! He can be a bit fussy but there’s always a clean bowl with Poppy’s Picnic! He has the mighty mince, which I love as it doesn’t have bone in it (it bungs him up!). I like that he can have it raw but if he’s feeling a bit off it, I can always cook it up which definitely gets his tastebuds going!”

Poppy's Picnic 5 star review on 15th May 2022

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Posted 2 years ago

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What a beautiful boy he is! Thank you for your lovely review. We love hearing about lucky dogs who get their choice of MIGHTY MINCE raw or cooked. Much kindness Debs and Poppy

Posted 2 years ago

“Very easy and quick ordering process Our pooch is very happy with the food and have an empty bowl everytime so we have joiined for a subscription service.”

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Posted 2 years ago

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Hello Cat Thank you for writing this lovely 5* review. We're delighted to see that you are happy with our ordering process and your pooch loves the food too We love to hear about empty and clean bowls! Much Kindness Debs and Poppy

Posted 2 years ago

“Lovely products but the biggest problems are the packaging department and the supplier of the meat ( butcher). Too greasy too much fat and extremely dry sometimes.”

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Posted 2 years ago

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Hello. Thank you for your feedback. Our meat is sourced from a range of local suppliers and we work closely with them to ensure we can trace back any issues if required. We always encourage our customers to email our customer service team if are any packs or deliveries which don't meet with expectations. It is important to note that we focus on purchasing British meat which can result in seasonal variation, and we do not buy meat from all over the world purely to make a consistent product all year around. It's great to hear you like the products! Much kindness Debs and Poppy

Posted 2 years ago

“Fantastic speedy service and food my dog loves”

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Posted 2 years ago

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Hi Sarah Thank you for your lovely review - great to read your dog is loving it Much kindness Debs and Poppy

Posted 2 years ago

“excellent customer service - responds to queries rapidly - change in the food recently, excellent change to compostable packaging. Advise to add butternut squash if poo is too hard! dogs love the food”

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Posted 2 years ago

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Hi Emma Thank you for writing this review. It means a lot to read about how much our customers are enjoying our product and the efforts to make positive changes. We agree on the butternut squash - cooked if possible (which can be bought canned for ease) - as some dogs do experience poo changes on occasion. Much kindness Debs and Poppy

Posted 2 years ago

“Fussy little shih tzu loves mighty mince and everyone is very helpful.”

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Posted 2 years ago

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Hello Janet Thank you so much for this 5* review. How lovely to hear about a fussy dog now loving their food! Much Kindness Debs and Poppy

Posted 2 years ago

“Good quality of food for furry friend but i have had a few issues of late with food arriving damaged or just being left on the door step in full view not safely as specified by DPD, the food that was damaged was changed immediately which was excellent customer service but I expressed my concerns a while ago about not receiving the full amount of food I.e 450g in pack, I measure them out to split up and they are very rarely the full amount they are usually around 425g or 433g which over time adds up to quite alot missing, I'm not sure why this happens as surely it should just be weighed to 450g then packaged!!! I like the company but to be honest with the issues I have with food amount and the delivery process ie food damaged/ wrong amount, sometimes defrosted, DPD not very good at leaving box safe and now the prices are creeping up I may have to look for an alternative company to be honest.”

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Posted 2 years ago

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Hello Charlotte Thank you for your review - it's great to hear you are enjoying the quality of our food. I have passed on your observations regarding the pack weights to our production manager for him to investigate. We are sorry to read about your ongoing frustrations with DPD and its delivery service. We will pick this up with them on your behalf - I urge you to complain to them directly as well as we find it often helps to have both company and customer get in touch with them about these issues! Much Kindness Debs and Poppy

Posted 2 years ago

“The food is so pure and unadulterated and easy to order and get delivered, they offer a most efficient and impressive service.”

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Posted 2 years ago

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Hello Rosamund Thank you so much for this 5* review We are very happy that you are so happy! Much Kindness Debs and Poppy

Posted 2 years ago

Poppy's Picnic is rated 4.9 based on 2,019 reviews