Poppy's Picnic Reviews

Name: Poppy's Picnic
Address: Manor Farm, Melksham, Melksham
Rating: 4.85

4.9 Rating 2,011 Reviews

97 %

of reviewers recommend Poppy's Picnic

Company Reviews

Metrics

Info

4.9

Based on 2,011 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Phone:

1380716599

Email:

paws@poppyspicnic.co.uk

Location:

Manor Farm, Melksham
Melksham
SN12 7QT

Poppy's Picnic 5 star review on 20th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our pomeranians love and thrive on every variety of the power balls!”

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Posted 1 year ago

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Hi Defne Thank you so much for this wonderful 5* review... We are so happy to see that your Pomeranians are enjoying our Power Balls. It's convenient that you defrost a few at a time without any waste. Much Kindness Debs and Poppy

Posted 1 year ago

“I bought a selection of Power Balls & Mighty Mince to try with my fussy girls (geriatric Cavs) and was honestly surprised just how enthusiastically EVERY bowl they have had has been approached. Molly, normally a much slower eater than Rosie was hoovering the food out of the bowl as fast as her sister, then cleaning both bowls just to ensure they never even had the smell left over! It certainly is a Premium dog food, and my dogs perfectly demonstrated that whichever flavour was offered, it was good!”

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Posted 1 year ago

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Hi David, Rosie and Molly We are delighted to see that Rosie and Molly are enjoying our food... Clean bowls, we love to hear this! Thank you for sharing your thoughts and this amazing 5* review. Much Kindness Debs and Poppy

Posted 1 year ago

“We've been happy customers for a number of years now and not once have we been let down. The produce is still high end, every effort is made to reduce packaging waste, the whole team are a joy to deal with & our 2 Miniature Schnauzers (and their best friend Rocky - Lhasa Apso) are STILL huge fans (Bogart used to bore easily and was a real fickle pickle til we discovered Poppy's) several years on! Top marks 🐾🐾🐾🐾🐾”

Poppy's Picnic 5 star review on 14th July 2022

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Posted 1 year ago

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Hi Adele Thank you so much for this amazing review! You are a wonderful customer and supported us from the start. Much Kindness Debs and Poppy

Posted 1 year ago

“Poppy's Picnic have been a revelation. We have always fed our cat a raw diet, but used to buy it 1kg sausage form from another retailer. These were messy, didn't keep long, and were very hit and miss with the feline overlord! Switching to Poppy's has been great for us humans - we have much more freezer space now, and no gory mess to deal with at mealtimes! The icing on the cake is that the packaging is recyclable, and the cherry on top is the lovely customer service department, who have put up with all my questions (more patience than the cat for sure... And my boyfriend coming to think of it!). The most important thing is that his lordship, once notoriously picky, now finishes his plate every single time. He is looking much healthier and happier, and it's all down to Poppy's Picnic. Thank you so much for everything! Xx”

Poppy's Picnic 5 star review on 13th July 2022

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Posted 1 year ago

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Hello Ella WOW! What a handsome boy... He is gorgeous. It's so lovely to see that you are happy with our food, and you can see the benefits of all the lovely fresh ingredients and botanicals. We have finally got our packaging to an acceptable recyclable position. It's great that you are pleased with our service. This is fantastic. Thank you for the wonderful review and 5* Much love to his Lordship Debs and Poppy !

Posted 1 year ago

“Excellent customer service, was able to chat to someone in the office directly and live through their chat system - provided lots of information and had a genuine conversation! I bought some raw power and mighty mince for my dog to try, hopefully will be subscribing once we have settled into our new home. We also bought some broth, which came just in time as my poor pup caught Kennel Cough and it was great to keep her hydrated and drinking while she was recovering. Nina-Blu took to the food like a duck on water :) Thank you for all the advice! Picture of Nina-Blu for fun.”

Poppy's Picnic 5 star review on 11th July 2022

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Posted 1 year ago

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Hello Carlotta & Nina-Blu We are over the moon with this wonderful review. Thank you for taking the time to share your thoughts. 5* WOW! Thank you for the wonderful pic of your gorgeous Nina-Blu too! We hope that she is feeling better now. The bone broth is great for soothing and hydrating. We are always on hand to help and assist you at any time. Much Kindness Debs and Poppy

Posted 1 year ago

“We have three dogs, all with different dietary requirements - Poppy’s meets the needs of all of them. Low-fat, cook or don’t cook, nutritionally balanced or part of a mix… we are very happy with the quality of the food and the efficiency of delivery. I haven’t tried a subscription because our needs change regularly but I always recommend to my ‘doggie’ owner friends.”

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Posted 1 year ago

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Hi Isobel This is wonderful to see... Thank you for sharing your thoughts and experiences with us. We are delighted to see that we can satisfy all your dog's dietary needs and everything is catered for. A special thank you for all the recommendations too! Thank you too for the 5* - We are so chuffed! Much Kindness Debs and Poppy

Posted 1 year ago

“I love the food that Poppys Picnic do and my my staffy Baynsey absolutely loves it too, it’s quite pleasant to handle unlike other raw dog foods which smell awful And you can’t really make out what is in them, I also love that they have veggies too my dog is 6 and people alway comment on his lovely coat and how fit he looks and often people say he still looks like a puppy so all round a good experience xx”

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Posted 1 year ago

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Hi June & Baynsey This is wonderful to read... We are so pleased to see that Baynsey is loving our food The shiny coat comes with eating all the fresh veg and meat which includes our lovely herbs and botanicals Thank you for sharing your thoughts and awarding us 5* Much Kindness Debs and Poppy

Posted 1 year ago

“The best raw food Kevin has had, he woofs it down!”

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Posted 1 year ago

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Hi Lois Thank you so much for this amazing 5* review It's great to see that Kevin is enjoying his food. This makes us happy! Much Kindness Debs and Poppy

Posted 1 year ago

“In response: Food arrived defrosted. Not soft to the touch but wet and bloody. I was advised to refreeze it which is wrong on many levels. Then told to send it back and have a refund. The company called and promised they'd arrange a courier. The rude and antagonistic “Poppy” on the chat then said this wasn't the case and I would need to pay for it. Her attitude was disgusting - a perfect balance between passive-aggressive and just plain rude. Yes, your reviews do speak for themselves. You'll see that I'm not the first person to have been greeted by your bad attitude and lack of customer service. Anyone can get a good review when things go right, it's when there is a problem that needs resolving that good customer service shines. Sadly this is where this company fails. Dramatically. This a clear example. I have posted a review anonymously and their response greets me using my name. No regard for GDPR or data privacy.”

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Posted 1 year ago

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Thank you for your feedback. I understand your frustration and I am sorry that you feel this is not good practice. I can assure you that this is the industry standard and, as such, is stated in the FAQs of commercially prepared raw dog food companies like ours, Including Nature’s Menu and Bella and Duke. We all recommend the same thing as it is tried and tested. Our vets, and vets associated with all these companies, are happy with this practice as they recognise the differences between canine and human digestive systems. As you have already mentioned, our reviews speak for themselves about customer service! We wish you all the best with your raw feeding journey… Much Kindness Debs and Poppy

Posted 1 year ago

“Excellent service and my pup loves his meat.”

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Posted 1 year ago

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Hi Jane This is wonderful to read... it's great to see that your pup is loving our food. Thank you for the super 5* review Much Kindness Debs and Poppy

Posted 1 year ago

“Very good value for money , convenient”

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Posted 1 year ago

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Hello Alison Thank you so much for this lovely 5* review It's great to see that you find us convenient and good value for money Thank you for sharing your thoughts Debs and Poppy

Posted 1 year ago

“I have a VERY fussy dog, we have tried endless different food brands, he would eat some of them for maybe a week but then turn his nose up! He also has a poorly tummy regularly. He’s been on Poppy Picnic for over a year now he can’t wait to eat it, & it’s gone in seconds. I’m not saying his upset tummy problems are completely gone but it’s definitely a lot better. Delivery always good & If I send an email it’s always replied to quickly, so I’m happy & so is Riley!”

Poppy's Picnic 5 star review on 30th June 2022

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Posted 1 year ago

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Hello Julie & Riley WOW! What a lovely pic Riley It's lovely to see that he has finally found food that he enjoys Thank you for the 5* review and sharing your thoughts... Much Kindness Debs and Poppy

Posted 1 year ago

“My dog loved it”

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Posted 1 year ago

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Hello Mirelle This is lovely to read... We're so pleased to see that your dog is loving our food. Thank you for the lovely review and 5* fantastic stars! Much Kindness Debs and Poppy

Posted 1 year ago

“Excellent product excellent customer service ordering has always gone smoothly cant rate high enough”

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Posted 1 year ago

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Hi Marie Delighted to hear that your dogs are loving their food and that you're satisfied with the quality of our food :) We're pleased that you are happy with our service A wonderful 5* review - Thank you so much Much Kindness Debs and Poppy

Posted 1 year ago

“Pip is a very fussy eater and we have tried quite a few raw brands - which have in fairness all been ok varied so much in price and weight - Pip is more than happy with the flavors we choose for him from Poppy's and has no problems with his tummy which has been the case with a locally sourced brand - I would happily advise people to buy this brand and we will carry on with our regular orders”

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Posted 1 year ago

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Hi Sue & Pip Super pleased that Pip is loving our food. Woof, woof! We love healthy tums! We really appreciate you taking the time to write this wonderful review for us! Much kindness Debs and Poppy

Posted 1 year ago

“Lovely fresh food with a good choice of flavours. The food is full of nutrition. My dog was always getting compliments on his shiny coat which I always put down to him eating poppy's picnic”

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Posted 1 year ago

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Hi Trish We are thrilled to hear that your dog is loving our food. Hears to shiny coats! Thank you for taking the time to share your thoughts... 5* WOW! Much Kindness Debs and poppy

Posted 1 year ago

“I have a very fussy dachshund, thought I’d tried everything then found Poppy’s picnic. He absolutely loves it. Tail wagging and gone in seconds. One very happy boy. Thank you Poppy’s picnic”

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Posted 1 year ago

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Hello Katie This is wonderful to read... It's great when we see our fur babies enjoying their food This is a lovely review - Thank You Much Kindness Debs and Poppy

Posted 1 year ago

“Great service and the raw food is excellent quality my 2 cats really enjoy it.”

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Posted 1 year ago

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Hi Michael Thank you for this fab 5* review We are so pleased to see that your cats are enjoying their food. Much Kindness Debs and Poppy

Posted 1 year ago

“This company have your pets best interest in the forefront of what they are trying to achieve. Our puppy is so healthy on this food and his coat is fantastic, this is the first time that we have tried raw food and I would highly recommend Poppys Picnic to anybody that was considering raw feed. Stars all round!!!”

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Posted 1 year ago

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Hello Paul This is wonderful to read... Thank you for sharing your thoughts and experiences through this review. We're delighted to see that your pup is enjoying our food WOW! 5* REVIEW Much Kindness Debs and Poppy

Posted 1 year ago

“My mini dachs love Poppy’s meat balls in all the flavours. Perfect size for measuring their daily allowance and portions are freshly defrosted each day. Very fast shipping and ordering so easy.”

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Posted 1 year ago

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Hi Trish This is great to read... So pleased to see that your mini Daschunds are loving their Power Balls. We agree, perfect for portion control and this way you can feed different proteins every day. Thank you for the 5*review -we are delighted Much Kindness Debs and Poppy

Posted 1 year ago

Poppy's Picnic is rated 4.9 based on 2,011 reviews