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Poshmark Reviews

1.3 Rating 214 Reviews
7 %
of reviewers recommend Poshmark
1.3
Based on 214 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 57%
Accurate And Undamaged Orders
Greater than 52%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Poshmark 1 star review on 16th May 2025
H M
Poshmark 1 star review on 16th May 2025
H M
Poshmark 1 star review on 16th May 2025
H M
Poshmark 1 star review on 16th May 2025
H M
Poshmark 1 star review on 16th May 2025
H M
Poshmark 1 star review on 16th May 2025
H M
Poshmark 1 star review on 16th May 2025
H M
59
Anonymous
Anonymous  // 01/01/2019
Sellers can't authenticate simple items. Desperate housewives selling over retail priced, worse than second hand items.
Helpful Report
Posted 11 months ago
Please save your money and do not spend it here. I ordered two Items—an icebreaker and a hoodie—from two different sellers. One came absolutely worn and not true to size due to being shrunk. The other item has a hole in it, and all labels are cut off, so it is most likely not genuine at all. I tried to return the items right away, and Poshmark refused to proceed with returns. Absolutely not a reliable company. It is a scam selling something worse than you can see in thrift stores.
Helpful Report
Posted 11 months ago
They don't accept returns
Helpful Report
Posted 11 months ago
Beware of their security. Someone hacked my account and made a purchase I did not do or authorize. They do not stand behind security issues. I was stuck with a purchase I would never buy and lost my money on it. I cancelled my Poshmark account!
Helpful Report
Posted 11 months ago
Has no customer service, if you have any problem with your account, there is nobody to speak with only an email you can reach out to that takes forever to respond because they are in another country. The whole platform is a scam. But and sell somewhere else.
Helpful Report
Posted 11 months ago
They don’t stand behind the buyer when the seller makes erroneous statements about their products. “Gently used” can mean worn out of shape and size. Poshmark tells you it was your fault for not asking the seller more questions.
Helpful Report
Posted 11 months ago
The dress I received is not worth the cost. It was flimsy, thin material, no shape. I tried to deal with support but they were useless. I will not shop here again and advise others to “beware”!
Poshmark 1 star review on 21st June 2024
Helpful Report
Posted 11 months ago
The product, La Roche Posay was used and the bottle was half full. Yaks
Helpful Report
Posted 11 months ago
Buyer beware!!! Poshmark will not refund a product you purchase that does not meet your needs. They will not refund a double shipment and double charge. They WILL NOT allow you to return the items. You take the full risk of buying something you haven’t seen. I will never purchase from Postmark again. They are a scam!!
Helpful Report
Posted 11 months ago
I used to love Poshmark. But not sure what has happened, but since being sold to a foreign company, it's really gone downhill. Customer service is fine even though they are communicating with you at like midnight or 3am. But my main issue are the sellers, many of them seem really sketchy. Like myself, I like finding items from people's closets, items that are too good to just give away, so you try and sell them. I don't like the boutiques, but I also am not sure who I am buying from anymore, as the sellers don't use names, photos, and the mailing addresses are just random mailbox hubs in the middle of nowhere. I'm actually waiting for a refund for an item that was totally described wrong (size, everything), but once that transaction is complete, I'm deleting my account. I'll just try selling or buying my clothes at local consignment shops.
Helpful Report
Posted 11 months ago
I ordered a vintage coach bag that I was excited to get but it never arrived. When I contacted Poshmark they assured me that everything was in order only to find out that the seller could not be reached. Eventually, Poshmark canceled my order and said they would issue a refund that would take over a month to show up in my bank account. If you are considering buying anything from Poshmark, run, don't walk away from that scam site.I will report to BBB.
Helpful Report
Posted 11 months ago
I purchased an item on postmark. When the item arrived I had a very difficult time getting it to come on, I had to tap it on my table and wiggle the cord to get it to work. I unplugged it and it again, nothing. Tried it again the next morning and it was so difficult to get it to work. They're refund policy is a joke. NEVER WILL PURCHASE FROM THEM. Junk! Junk! Junk!
Helpful Report
Posted 11 months ago
This is the absolute WORST, WORST, WORST company EVER!!!!! Don't walk...RUN from doing business with Poshmark!!!!! I purchased a belt that was NOT in excellent condition as the seller described. Good luck trying to return ANY item. I followed their return policy to the letter and instead of kindly accepting my return, they make you jump through hoops asking for more pictures which was ridiculous in my case since the problem wasn't visual...the belt was worn and stiff which wouldn't be reflected in a photo. When I made this point to them they ignored me. They refused to answer me so I wrote another message asking for an update to my response...again...silence. Finally the only response I DID get was a denial of my return. I WAS FLABBERGASTED!!!! Are you kidding me??? In this day and age of companies focusing on the customer experience, this company is doing the opposite over a $60 BELT!!! Again, DO NOT DO BUSINESS WITH THIS COMPANY!!!! Buy on Ebay, Amazon or all the other thousands of companies that let you return an item!!!
Helpful Report
Posted 11 months ago
I shipped my item to the buyer and I am supposed to be paid per their Posh Protect Policy. Tania has received several emails from me and I have sent over 20 emails at once even more but she doesn’t help whatsoever. She will make an excuse just to force a Poshmark Ambassador seller from getting their earnings.
Helpful Report
Posted 11 months ago
Sold a pair of BRAND NEW Gucci pants tags attached. Seller wanted to return them because they were “worn.” Poshmark approved return?? Sold them on The Real Real within days with no issues. This buyer was an “Ambassador” so based on the reviews here they pick and choose who gets a refund. Never in my years on the app did I get a complaint. What a waste of my time.
Helpful Report
Posted 11 months ago
I ordered a pair of shoes, "new in the box". What arrived was a Lulemon skirt. The return process was so cumbersome that I decided not to return and gift the skirt to my Granddaughter. The seller suggested that I "reposh" the skirt to start earning money. Seriously? Now I am being asked to ship the skirt to the correct customer? Again - really? Worst buying experience I have ever had. The seller said that since I was not interested in helping HER, she would just send me a refund personally. This has become a time consuming waste of my time. I did really want the shoes, but not anymore. If by chance the shoes ever do show up, I am happy to pay for them as I do not expect anything other than reasonable service from Poshmark. I would have given zero stars but had to select one in order to write this review. This is bottom line ridiculous! Buyer beware.
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Posted 11 months ago
They do not accept returns unless damaged in shipping for any reason whatsoever, which is horrible!!
Helpful Report
Posted 11 months ago
I bought face and body cream it was a total different product than the one I usually buy from different sellers. The body cream was watery and super light in color and the face cream was actually the body cream that they put in the little jar. Not fair for me to pay $55 and not receiving the right product. Believe me who ever did that just wait for karma.
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Posted 11 months ago
Extremely rude staff, ordered a dress, buyer sent a wrong size and they refuse to take it back as my photo of the item was not good enough or another lame excuse as that . Now I’m not dealing with them ever as they not honest and transparent in their policy
Helpful Report
Posted 1 year ago
While for the most part I have had good success with buying items on poshmark as most sellers I have come across are legit until you have one bad experience with a seller! Items stated the correct size 7.5 shoe but it had AA after the 7.5. Show size okay so seller stated the correct size but clearly nowhere in the description or even the chart description did it state what AA meant! All it said was a comfortable fit all day long! Okay good I bought it and it would appear that AA means very narrow and /or slim so it doesn’t fit! I didn’t ask for a refund of the 27.00 plus shipping only that I return the shoe and I buy another pair from the same seller!! Poshmark gave me a 5.00 credit and I can keep the shoes which 35.00 later after the shipping for something I can’t use is ridiculous! And you can’t call a telephone and speak to someone at poshmark! Buyer beware and make sure you understand shoe sizes.
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Posted 1 year ago
Poshmark is rated 1.3 based on 214 reviews