Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.54

4.5 Rating 13,772 Reviews

93 %

of reviewers recommend Power Tools Direct

4.5

Based on 13,772 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3.2 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast efficient service. Have used before. Will use again.”

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Posted 5 years ago

“Ordered on a Monday (machine was in stock) and paid extra £9.95 for fast delivery as a contractor was coming to my home to use the machine. Having chased Power Tools Direct several times, they eventually emailed me 8 days after the order and told me they have no stock and are refunding me. By this time the contractor had been anyway and charged me for his time even though I didn't have the machine. So Power Tools Direct cost me an extra £300 for nothing. If they had no stock, why did they put the order through, take my money and not contact me once to let me know I wouldn't be taking delivery? Awful, do NOT use them.”

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Posted 5 years ago

“Still not received good very disappointed”

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Posted 5 years ago

“Prompt service Top product No problems”

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Posted 5 years ago

“Products arrived very promptly. Tins a bit dented but that was through the couriers rough handling. Excellent prices”

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Posted 5 years ago

“Excellent service and swift delivery.”

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Posted 5 years ago

“Very quick efficient delivery my son is very pleased with purchase.”

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Posted 5 years ago

“The only complaint is the lack of an estimated delivery date.”

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Posted 5 years ago

“1st time using the company Excellent speedy service would recommend to others”

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Posted 5 years ago

“Shipping is quoted as 3-5 days. That means I should get it within 5 days. Just received dispatch notification on day 5 so tracking shows I won't receive order until after the weekend, 7 working days after the order and 9 days in total. Not good enough compared to other suppliers. Won't be using the site again.”

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Posted 5 years ago

“Fast efficient delivery”

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Posted 5 years ago

“Excellent very quick delivery”

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Posted 5 years ago

“Quick delivery great seller”

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Posted 5 years ago

“product fine but postage misleading you think its free due to amount spent and you still get charged postage, called to query this and left massage got no reply”

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Posted 5 years ago

Hi, there are unfortunately limitations on the free delivery service yes for hazardous and heavy items. The cost of shipping is clearly shown at checkout and we would advise that the total is always checked before hitting the submit button to avoid any surprises.

Posted 5 years ago

“Ordering was easy and notifications were good about delivery. Product well wrapped.”

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Posted 5 years ago

“Item I purchased had the wrong delivery charge associated with it, but a quick email to Powertools Direct and the issue was sorted. I’m very happy with the item, it was a good price and arrived quickly.”

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Posted 5 years ago

“Excellent prices and delivery”

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Posted 5 years ago

“FANTASTIC AFTER SALES SERVICE MANY THANKS ESPECIALLY TO GOSIA”

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Posted 5 years ago

“Excellent service and fast delivery”

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Posted 5 years ago

“Very good service Overall”

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Posted 5 years ago

Power Tools Direct is rated 4.5 based on 13,772 reviews