Power Tools Direct Reviews

Name: Power Tools Direct
Address: Unit J1, Dominion Way, Rustington, Littlehampton
Rating: 4.49

4.5 Rating 14,317 Reviews

92 %

of reviewers recommend Power Tools Direct

4.5

Based on 14,317 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5

Visit Website

Phone:

01903 776610

Email:

support@powertoolsdirect.com

Location:

Unit J1, Dominion Way, Rustington
Littlehampton
BN16 3HQ

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Power Tools Direct 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After my scathing 'Trust Pilot' review you want me to review your company direct ? Okay then, an item was advertised as in stock with 3 to 5 day delivery. I chased you when it failed to arrive, was told it was down to the supplier / warehouse / anyone else you could shift blame towards. After three weeks I had an email to say I was being refunded. Overall, very disappointed.”

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Posted 4 years ago

“Ordered product, great quick payment procedure via PayPal & delivery... superb quality product, great packaging, service highly recommended!”

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Posted 4 years ago

“Excellent and easy service with rapid delivery of a high quality product.”

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Posted 4 years ago

“Goods arrived promptly and correct to order thank you”

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Posted 4 years ago

“Quick delivery, good quality product, great communication. Highly recommend to all.”

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Posted 4 years ago

“Great transaction. Communication, delivery and quality product, already made a difference to my life!”

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Posted 4 years ago

“Order delivered quickly, prior to previous email notification. The package was torn on delivery but item was intact.”

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Posted 4 years ago

“Good price, prompt service”

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Posted 4 years ago

“I used this company because it was marginally cheaper than elsewhere. Their website stated they had stock so I went ahead with the purchase, over the weekend (Saturday). Monday I received the invoice. Delivery was stated 3-5d days. So at worst I will get the item Friday. That was not the case. Friday I get an email stating my order has been dispatched. So I emailed their customer services. All I can say is disappointing. Just scripted responses from the agent. I could have purchased this item from another company and I would have had it by Wednesday. The delay has put me behind on a project I am working on. I will not purchase anything from them again.”

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Posted 4 years ago

“Absolute rubbish. Failed to provide product. No customer service (telephone number inactive, email address is not responding) Avoid like the plague.”

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Posted 4 years ago

“Cheap prices quick delivery no hassle”

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Posted 4 years ago

“Excellent fast service and great price”

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Posted 4 years ago

“Found this purchase faultless . Easy to order on line , arrived well on time and very well packaged . Highly recommended. Thank you”

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Posted 4 years ago

“Power tools Direct service was very good tools came on schedule and undamaged. The Clarke dust extraction system came with no missing parts and worked a treat with my scheppach pana 3 planner. Full marks to Power Tools Direct.”

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Posted 4 years ago

“I ordered from them as they stated 3-5 days delivery. It’s now 2 weeks. Their website says they won’t answer the phones but will email straight back. They don’t. Can take up to 2 days. They don’t care that my order hasn’t been delivered, and refuse to refund or resend despite me having a builder on site waiting to use the order. I won’t be ordering from them again”

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Posted 4 years ago

“Good price very efficient company recommended”

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Posted 4 years ago

“I had been unable to source the goods until i came across powertools direct who them in stock and despatched them promptly to my satisfaction which made me a very satisfied customer thank you”

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Posted 4 years ago

“They don’t know the products they sell. SIP pressure washer, Q, does it come with a turbo nozzle. After going back and forth 6 calls, A, yes. On receipt no it doesn’t! 3 hours work and 3 weeks in my possession the lance fails to work. I went back to Tools Direct only to be told “it’s a consumable item”. No it’s not. Anyway, within 3 weeks the sale of goods act is well and truly on my side. Bad experience!!!”

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Posted 4 years ago

“Faster delivery than expected and the cheapest Cuprinol wood preserver i could find anywhere”

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Posted 4 years ago

“first time dealing - very happy”

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Posted 4 years ago

Power Tools Direct is rated 4.5 based on 14,317 reviews